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How to get an invoice for my Ubigi eSIM profile order?

When your order is completed and the payment is validated, you will automatically receive a payment ticket from us by email after your purchase. This payment ticket will show information that you may need for your records (the amount of the transaction, its date and time, the payment reference, etc.).

NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the SPAM folder, so please check it.

If you need an invoice with VAT detail, or with your name/company name and address, fill in the form here to send your invoice request to our Customer Service. Please precise in your requests those information that you want to be added.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

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Staying connected.
Good, consistent connectivity.
Robert, 26 Jun 2026
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Excelent
Excelent , I bought 25gb , more than enough for a 2 weeks travel . I used it for social media , Spotify, Maps , ChatGPT and twice for videocalls for work (about one hour each ) . I had very good Signal during my all trip , no micro cuts . I used it in Germany and Belgium . Much better than HolaFl…. 😅
Liz Arce, 26 Jun 2026
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So far so good
So far so good. It was pretty easy to get connected and I think it's all going pretty well.
customer, 26 Jun 2026
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Worked great in Japan during my 10 day…
Worked great in Japan during my 10 day trip .
Jo-anne Njissang, 25 Jun 2026
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Good connection
Good connection, never had a problem
customer, 25 Jun 2026
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So easy and straight forward process
So easy and straight forward process. Connection was great throughout our entire trip in Japan.
customer, 25 Jun 2026
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Great coverage in Ireland
Great coverage in Ireland, easy to set up and use
customer, 25 Jun 2026
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The Wifi I needed!
The Wifi I needed! This worked perfectly for me and my family to stay connected while traveling. It allowed us to navigate our travels and use valuable resources on the internet as we explored Japan. Never lost connectivity and had fast wifi the entire trip!
Audrey Nelson, 25 Jun 2026
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Easy to use and great service
Easy to use and great service
mrs Valerie Tostevin, 25 Jun 2026
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It’s simple and easy to use
It’s simple and easy to use
customer, 25 Jun 2026
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Excellent service, great connection
Excellent service, very easy to buy, start using it. Good connectivity throughout the trip for reasonable price.
Marianne D, 25 Jun 2026
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Amazing coverage with the strongest…
Amazing coverage with the strongest signal at all times!
James, 25 Jun 2026
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Good for support me
Good for support me
customer, 25 Jun 2026
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Great coverage in Morocco
Great coverage in Morocco - app easy to use - e sim installed easily - good value 👍
Mark, 25 Jun 2026
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Perfection
Perfection
Linda Delisle, 25 Jun 2026

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