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I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

The QR code you received to install your Ubigi eSIM profile must be activated within 6 months after your purchase. This means that if you lose your phone before having scanned it, you can still complete the installation later with your new/another eSIM compatible device.

For any additional help, do not hesitate to contact our Customer Support.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
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Based on 42474 reviews on Trustpilot
5 stars Verified
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I haven’t received any drop out so far…
I haven’t received any drop out so far into my trip in Japan. I have always consistently received information I need from google map and internet.
Australia user, 31 Jul 2026
5 stars Verified
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The eSIM was easy to set up and very…
The eSIM was easy to set up and very cost efficient.
Mista Spyda, 31 Jul 2026
5 stars Verified
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Very easy to connect easy to use
Very easy to connect easy to use
Miss Campbell, 30 Jul 2026
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Excellent
Excellent! No complaints! Thank you for the exceptional service😊😊😊🙏🙏🙏
LFB, 30 Jul 2026
5 stars Verified
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I love it so much thank you…
I love it so much thank you UBIGi..reliable network!
Muriel Nicholl, 30 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very good to use and quick to install…
Very good to use and quick to install no sim needed worked a treat when my local network failed to work when away
Gary, 30 Jul 2026
4 stars Verified
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Easy to access
Easy to access! Good deal for the plant.
customer, 30 Jul 2026
5 stars Verified
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it was a great experience
it was a great experience. THANKS
Anand Soni, 30 Jul 2026
5 stars Verified
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excelent service
excelent service
Ana, 30 Jul 2026
5 stars Verified
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Tokyo Cellular Service Made Easy
Couldn’t have made it through my stay in Tokyo without it. Easy setup and it worked right as soon as I got off the plane.
Chris L., 30 Jul 2026
5 stars Verified
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Execellent reception no matter where I…
Execellent reception no matter where I was located overseas.
customer, 30 Jul 2026
5 stars Verified
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Fast and good connectivity!
Fast and good connectivity!
Elvir, 30 Jul 2026
5 stars Verified
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Good and reliable connection.
Good and reliable connection.
customer, 30 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Went to a wedding in France
Went to a wedding in France, always had service no problem! Travel over to Rome, Switzerland. It was great service really recommend this!
customerDaniel, 30 Jul 2026
5 stars Verified
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This user has been identified as a buyer
Very smooth experince
Very smooth experince. It worked flawlessly as turned on. Since I first met with Ubigi last year, I do not use any other e-sim provider. Keep with the good work.
Sevket, 30 Jul 2026

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