Skip to content
EN
£ GBP
Ubigi cart buttonCart Ubigi
eSIM STORE
EN
£ GBP
LANGUAGE
CURRENCY
DA Dansk DE Deutsch EN English ES Español FI Suomi FR Français IT Italiano JA 日本語 KO 한국어
MS Bahasa Melayu NB Norsk Bokmål NL Nederlands PL Polski PT Português SV Svenska TL Filipino TR Türkçe ZH 中文 (中国)
€ EUR Euro $ USD United States Dollar $ AUD Australian Dollar £ GBP British Pound $ CAD Canadian Dollar ¥ CNY Chinese Yuan Renminbi ¥ JPY Japanese Yen
Choose your language
Bahasa Melayu Dansk Deutsch English Español Filipino Français Italiano Nederlands Norsk Bokmål Polski Português Suomi Svenska Türkçe 中文 (中国) 日本語 한국어
← Back to questions
I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

The QR code you received to install your Ubigi eSIM profile must be activated within 6 months after your purchase. This means that if you lose your phone before having scanned it, you can still complete the installation later with your new/another eSIM compatible device.

For any additional help, do not hesitate to contact our Customer Support.

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.​

Looking for something specific?

Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.​

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 46617 reviews on Trustpilot
4 stars Verified
Verified review
This user has been identified as a buyer
It was my first Time using UBIGI I got…eager to use it again. There is a promo code CEXUWQA2
It was my first Time using UBIGI I got the plan 5g/month for 12 months. Eager to see how it will work true the years.
steve Proulx, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Simple and effective
Simple and effective. Great connection at all times. I highly recommend this service.
Iván RR, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good connection speed overall
Good connection speed overall
Heidi Rolfes, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy to connect,use and top-up.
Very easy to connect,use and top-up.
Leigh , 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The internet connection was very good
The internet connection was very good
customer, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The internet connection is good.
The internet connection is good.
KFPC, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
i’ve never been concerned about the…
i’ve never been concerned about the connection during my trip.
Junko Inoue, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent !!
Excellent !!
Nathalie, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Does what it says on the tin
Used this service multiple times now when visiting America, can't fault it. Easy to set up and worked perfectly our entire stay both times. Much more convenient than going out to get a local Sim
Matt Bishop, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Reliable and worry free
Reliable and worry free
Claudette St Thomas, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I had good cell service
I had good cell service where ever I was which ensured I could use maps, communicate with friends and email while I was away.
Carrie, 25 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
The plan and connectivity were great…
The plan and connectivity were great and worked in all areas that I needed it to. However, the main issue I have with it was that when I needed to extent the plan to cover a further week, none of my credentials were recognized so the whole process required a resetting of a password and took a lot longer than necessary.
AT, 25 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Worked very well
Worked very well, but more costly then local options
customer, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fantastic service provider
Fantastic service provider
Sasidar V R, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Awesome and easy to use
Awesome and easy to use. Connection was great!
Brigid, 25 Sep 2026
Thank you

Your message has been sent.
We’ll get back to you shortly.

Thank you

We have taken into account your subscription to the newsletter

How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?