Access to the websites and mobile apps of most eSIM providers is restricted from within Turkey (including Saily, Airalo, Holafly, Nomad eSIM, Instabridge, Mobimatter, Alosim, BNESIM, Holiday eSIM, FlexiRoam, Airhub, GlobaleSIM, and Roamless). We recommend setting up your eSIM before you travel to Turkey.
Good news: with our SmartStart feature, you can purchase and install your eSIM in advance, your plan will only activate once you arrive at your destination.
It’s simple, convenient, and lets you travel with peace of mind!
We recommend purchasing, installing, and activating your Ubigi eSIM before leaving for Turkey.
Once your eSIM is activated, you’ll stay connected with Ubigi throughout your trip without any issues. Outside of Turkey, full access to the Ubigi app and website remains available as usual.
Tip: To avoid any potential issues with recharging during your stay, consider choosing an unlimited data plan, it’ll keep you worry-free until the end of your trip.
Yes. If your eSIM is already installed and activated before you arrive, it will work without any issues.
Due to restrictions imposed by Turkish authorities, access to websites and mobile apps of foreign eSIM providers is limited from within Turkey.
Yes, this is the best way to ensure you stay connected.
We recommend that you:
– Download the Ubigi app.
– Purchase your Ubigi data plan and install your eSIM before boarding your flight.
Once you arrive, simply activate your Ubigi line in your smartphone settings to get connected instantly.
Currently, due to restrictions imposed by Turkish authorities, this is not possible.
We strongly recommend setting everything up before your departure.
Our customer service is available every day to assist you.
You can get direct online support anytime, 24/7, via our chatbot on the Help Center.
Our support team is also available for any other inquiries through our contact page.
We’re closely monitoring the situation.
This restriction is linked to decisions made by Turkish telecommunications authorities.
We’ll update this page as soon as possible.
Still haven’t left? Install and activate your eSIM right away.
Already in Turkey without an eSIM? Contact our customer support here and clearly describe your situation to get quick assistance. We’ll attempt a manual installation of your eSIM profile based on what’s still accessible.
Yes, your Ubigi eSIM plan remains valid and active.
If your eSIM is installed before your departure, you won’t experience any issues.
Thanks to the SmartStart feature, your plan will automatically activate upon arrival.
Yes, as long as it was installed before your departure.
The eSIM does not require the Ubigi app to function.
Access to the Ubigi website and app (as well as those of other foreign providers) is currently restricted locally by Turkish telecommunications authorities.
Once abroad, users will be able to access the Ubigi app and website again to purchase a plan, install their Ubigi eSIM, and use it normally during their stay.
Purchase your Ubigi eSIM data plan before you leave.
Install your eSIM while you’re still connected to the internet at home.
You’ll find installation guides for both iOS and Android in our Help Center.
How to check eSIM compatibility
How to check carrier unlocking