How do I know that the payment for my eSIM profile with a preloaded data plan has been validated?
If you purchase your eSIM profile with a preloaded data plan through our website, you will receive: – A payment receipt by email. – A Ubigi confirmation email containing a QR code to install your eSIM profile, and a “Sign up” button to create your Ubigi account and link your eSIM.
Note: If you purchase through the Ubigi app, you will still receive a payment receipt and a confirmation email, but no QR code is needed. You can install your eSIM directly via the app.
Additional Note: If you do not receive these emails, please: – Check your SPAM/junk folder. – Verify that you entered your email address correctly during the online order process. – Ensure you are using an internet connection that allows emails to be downloaded (e.g., a Wi-Fi connection).
If you need further assistance, please do not hesitate to contact our Customer Support.
Explore Ubigi eSIM data plans for seamless connectivity worldwide!
Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.
Are you a company with teams on the move?
Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots while maintaining complete control over your costs.
Explore Ubigi eSIM data plans for seamless connectivity worldwide!
Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.
Are you a company with teams on the move?
Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots while maintaining complete control over your costs.
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The coverage signal is good and the…
The coverage signal is good and the application is easy to use
customer, 26 Jun 2026
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The whole process was seamless
The whole process was seamless
Great coverage in every country visited
Joy Bowen, 26 Jun 2026
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We've been in Japan for a week now…
We've been in Japan for a week now travelling from Shibuya Tokyo all the way up North to Aomori & have had great service with no lags in speed or cutoffs.
Primarily Docomo or KDDI carrier service which seems to be the best networks for tthe areas we've been in.
Only had 1 minor issue so far but not sure if it was our phone or Ubigi where we had to uninstall and reinstall the app on one phone because the ESIM disappeared from it somehow.
Once we did that the ESIM popped up in our account again and we just had to install it back to that phone. No issues since then. This is super easy to use and set up it took about 3 minutes at the airport for each of the two phones we purchased esims for.
Way more convenient and actually getting faster speeds I think than the Wi-Fi router that we also rented from a different carrier. We haven't had any throttling or lagging issues because we did purchase the one off data amounts for each phone rather than choosing unlimited eSims and possibly getting throttled with over usage. Our phones work here just like they do while we're back home in the USA, and we can check IG, Facebook, watch YouTube videos, browse the internet from my phones normally and with no problems. Ubigi has been great for us here & will for whoever's reading this also. Just make sure the phones you want these eSims in or unlocked before you travel.
One of the best things I think with Ubigi is that once you create an account and purchase an ESIM you get a code instantly for a discount on the next ESIM which in our case was the second phone, and also that there is a 50% or half off if & when you may need to retop again for more data. It's super easy also you just go back into your app on that phone that you want to re-top and purchase it directly from there using either a 20% or 50% discount code. We will definitely be using Ubigi again and again in the future!!
Reese Ajifu, 26 Jun 2026
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Staying connected.
Good, consistent connectivity.
Robert, 26 Jun 2026
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Excelent
Excelent , I bought 25gb , more than enough for a 2 weeks travel . I used it for social media , Spotify, Maps , ChatGPT and twice for videocalls for work (about one hour each ) . I had very good Signal during my all trip , no micro cuts . I used it in Germany and Belgium . Much better than HolaFl…. 😅
Liz Arce, 26 Jun 2026
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So far so good
So far so good. It was pretty easy to get connected and I think it's all going pretty well.
customer, 26 Jun 2026
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Worked great in Japan during my 10 day…
Worked great in Japan during my 10 day trip .
Jo-anne Njissang, 25 Jun 2026
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Good connection
Good connection, never had a problem
customer, 25 Jun 2026
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So easy and straight forward process
So easy and straight forward process. Connection was great throughout our entire trip in Japan.
customer, 25 Jun 2026
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Great coverage in Ireland
Great coverage in Ireland, easy to set up and use
customer, 25 Jun 2026
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The Wifi I needed!
The Wifi I needed!
This worked perfectly for me and my family to stay connected while traveling. It allowed us to navigate our travels and use valuable resources on the internet as we explored Japan. Never lost connectivity and had fast wifi the entire trip!
Audrey Nelson, 25 Jun 2026
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Easy to use and great service
Easy to use and great service
mrs Valerie Tostevin, 25 Jun 2026
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It’s simple and easy to use
It’s simple and easy to use
customer, 25 Jun 2026
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Excellent service, great connection
Excellent service, very easy to buy, start using it. Good connectivity throughout the trip for reasonable price.
Marianne D, 25 Jun 2026
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Amazing coverage with the strongest…
Amazing coverage with the strongest signal at all times!
James, 25 Jun 2026
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking