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How to get an invoice for my Ubigi eSIM profile order?

When your order is completed and the payment is validated, you will automatically receive a payment ticket from us by email after your purchase. This payment ticket will show information that you may need for your records (the amount of the transaction, its date and time, the payment reference, etc.).

NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the SPAM folder, so please check it.

If you need an invoice with VAT detail, or with your name/company name and address, fill in the form here to send your invoice request to our Customer Service. Please precise in your requests those information that you want to be added.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

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Based on 44087 reviews on Trustpilot
5 stars Verified
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Easy to set up and use
Easy to set up and use. So far no issues with coverage in rural France
Miss Buckley, 22 Aug 2026
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Excellent reception
Excellent reception
customer, 22 Aug 2026
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It works just fine
It works just fine
caio, 22 Aug 2026
5 stars Verified
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Very good effective good price
Very good effective good price I recommended l will use same application in next trip it solve my problem and I can used in Europe countries Thank you
Sanaa Abbassi, 22 Aug 2026
5 stars Verified
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very helpful and reliable
very helpful and reliable, better than Verizon eSim.
norair Vertanus, 22 Aug 2026
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Reliable service
Reliable service
customer, 22 Aug 2026
5 stars Verified
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Easy to set up
Easy to set up, use and reliable.
customer, 22 Aug 2026
5 stars Verified
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easy and stable good connection
easy, good connection and stable connection.
customer, 22 Aug 2026
5 stars Verified
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Upon landing the eSim was automatically…
Upon landing the eSim was automatically activated which was very helpful.
Maria Rosa Meyer, 22 Aug 2026
4 stars Verified
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Quick response customer service ans…
Quick response customer service ans reliable connection
customer, 22 Aug 2026
5 stars Verified
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Easy to set up and it's working…
Easy to set up and it's working perfectly!!
Kathryn Weiss, 22 Aug 2026
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Worked perfectly
Worked perfectly, no complaints I would use it again
customer, 22 Aug 2026
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The connection was super strong and…
The connection was super strong and great during my 7 day trip to Japan. Was easy to set up and would definitely recommend and use them again
customer, 22 Aug 2026
4 stars Verified
Verified review
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In kansai airport...
In kansai airport.... No good.
customer, 22 Aug 2026
5 stars Verified
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This user has been identified as a buyer
RELIABLE and saving grace
RELIABLE I’ve faced many problems with other providers like airlo, Ubigi has been my saving grace. I used it this week as my provider didn't work in Paris, I quickly brought an unlimited package for 1 week. No messing around, you make sure to tick it in settings as a primary mobile data AND BOOM CONSTANT and reliable connection !!! No disconnect, eveything like public transport ON TIME !! even underground it worked !!!
Jasmine Flowers , 22 Aug 2026

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