Note: Referral codes (Referrer code and Reward code starting with an R-) are not accepted when purchasing an eSIM profile on the website. However, they are accepted when you recharge your Ubigi account via the Ubigi app
If you get an error message when using a promo code when purchasing an eSIM profile on our website or when you top up your Ubigi account from the app:
When typing the code into the Promo Code field, make sure to:
– respect upper and lower case letters
– proofread carefully to avoid typing errors
– not to put any space(s) before or after the promo code
Also, each promo code may have a limited validity period, so make sure that the code is still valid (you will find this information on the email or information note received with that promo code)
If the situation persists even after meeting all these conditions, do not hesitate to contact our Customer Service for further assistance.
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