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Why is my promo code invalid?

Note: Referral codes (Referrer code and Reward code starting with an R-) are not accepted when purchasing an eSIM profile on the website. However, they are accepted when you recharge your Ubigi account via the Ubigi app

If you get an error message when using a promo code when purchasing an eSIM profile on our website or when you top up your Ubigi account from the app:
When typing the code into the Promo Code field, make sure to:
– respect upper and lower case letters
– proofread carefully to avoid typing errors
– not to put any space(s) before or after the promo code

Also, each promo code may have a limited validity period, so make sure that the code is still valid (you will find this information on the email or information note received with that promo code)

If the situation persists even after meeting all these conditions, do not hesitate to contact our Customer Service for further assistance.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 34241 reviews on Trustpilot
5 stars Verified
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Could internet quality in Florida
Good internet quality in Florida, also in thw national parks.
D.L. , 13 Apr 2026
5 stars Verified
Verified review
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Great experience while traveling to…
Great experience while traveling to Japan. Will use again.
customer, 12 Apr 2026
5 stars Verified
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Perfect no problem
Perfect no problem
Stavros Filippelis, 12 Apr 2026
4 stars Verified
Verified review
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installation automatique rater
installation automatique n'a pas fonctionné, mais l'assistance à été super réactive et efficace
Manuel P, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Convenient way to get up and running with data
I travel a lot. I used to buy a local SIM card wherever I went to. That is still the cheapest way to get data if you are going to be somewhere for a while. eSIMs are a very convenient alternative and you do not have to visit a retailer with your passport. I have accounts now with Airalo and Ubigi, Ubigi being the most recent. Both work well and have different products that work well in different places. Ubigi is good because it is just a single eSIM that you add packages to. So far it has worked pretty well for me. I did have an issue where one country took an hour or two to start working. That could have been down to the local network in South Sudan. I expect to keep using the service. It is pretty simple and easy. It works with my Sony Xperia 10V phone.
Dave, 12 Apr 2026
5 stars Verified
Verified review
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Easy to connect and very good service in all Republica Dominicana.
Easy to buy, to install and to use. Good connection in all the country.
customer, 12 Apr 2026
5 stars Verified
Verified review
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Great
Great, highly recommend after trying many others. Great service and network usage.
customer, 12 Apr 2026
4 stars Verified
Verified review
This user has been identified as a buyer
esay to activate
esay to activate
Michael Kost, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Uninterrupted Service
Arrived in Japan and had service almost immediately. Have been here nearly two weeks and have not lost connectivity.
DAWN, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Useful
✅ Met my need. 👍🏻
customer, 12 Apr 2026
5 stars Verified
Verified review
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Sign on
Sign on - buying data
customer, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Nice to have data without being …
Nice to have data without being terrified of Canadian data roaming!!
Mary Dales, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Seamless connectivity eSIM in Japan
We re using the e Sim for past 10 days in Japan and it with seamless. Very good connectivity. I highly recommend using this eSIM in Japan. Service is excellent
Veena Vijay, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
So far so good
So far so good
Nazli Tahvili, 12 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great for travelling in Japan
Great coverage across Japan and easy installation.
Ron, 12 Apr 2026

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