I bought a Ubigi eSIM profile, but my phone is SIM-locked and I can’t install the eSIM profile. What should I do?

Question

Accepted Answer

If your device is locked by the carrier you purchased it from, you won’t be able to install a Ubigi eSIM profile until the device is unlocked. To unlock it, contact your carrier and request an IMEI unlock (you will need to provide your device’s IMEI, which can be found in your phone’s settings).

Once your device is unlocked, you will be able to scan the QR code you received by email to install your Ubigi eSIM profile.

Note: Some devices have eSIM functionality but may not support it in certain markets or countries, even if the device is unlocked. In this case, we recommend contacting the device manufacturer for more information.

FAQ I purchased an eSIM profile but my phone is simlocked

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