I bought a Ubigi eSIM profile but my phone is simlocked and I can’t install the eSIM profile. What should I do?
If your device is locked by the carrier you purchased it from, you won’t be able to install a Ubigi eSIM profile on it unless you “unlock it”. To do that, you just need to contact that carrier and request the device to be “unlocked” (you just need to provide its IMEI that you can find under the settings). After that, your device will be unlocked automatically, and you will be able to scan with it the QR code you received by email to install your Ubigi eSIM profile.
NB : Please note that some devices are equipped with an eSIM, but you will not be able to use it, whether your device is locked or unlocked, as this eSIM feature can be restricted for some markets/countries. In this case, we advise you to contact the device manufacturer for more information.
Explore Ubigi eSIM data plans for seamless connectivity worldwide!
Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.
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Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots while maintaining complete control over your costs.
Explore Ubigi eSIM data plans for seamless connectivity worldwide!
Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.
Are you a company with teams on the move?
Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots while maintaining complete control over your costs.
Great
Based on 30947 reviews on
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GOOD
A bit tricky to setup at first but went well throughout our holidays. Will be using again when needed.
customer, 31 Jan 2026
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I living in Thailand for the moment.
I living in Thailand for the moment.
It’s my first Time I use your services and for the moment everything is perfect please change nothing.
Regards
Denis Melon, 31 Jan 2026
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Excellent option for Japan travel
App is easy to use. Coverage was excellent in the cities I visited (Tokyo, Kanazawa, Takayama). Prices are competitive. Would absolutely use again.
Kenny, 31 Jan 2026
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it’s advertised, no issues.
It was easy to set up, the price was right and it connected seamlessly when I landed.
Garth , 31 Jan 2026
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Great service
Great service
Di Lihou, 31 Jan 2026
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Fast and convenient
eSIM activated right as I landed. It worked everywhere I went (Tokyo and Kyoto).
Works fast with no delays almost all the time.
Hajo, 31 Jan 2026
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Used UBIGI Esim in Europe and South…
Used UBIGI Esim in Europe and South East Asia, no fuss setup, seems to have good coverage everywhere I've travelled around and very competitive price wise even against physical SIM's
Nick, 31 Jan 2026
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Works all over Japan
Works all over Japan. Easy to connect. Excellent app. Great website. Would use again
DeeJay, 31 Jan 2026
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✅👌🏻very good
✅👌🏻very good
çiğdem, 31 Jan 2026
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Easy - Seamless - and 5G!
The eSIM was easy to install and worked well in Finland, Sweden, Estonia, and Denmark. I especially appreciated having 5G data most of the time!
Warren Kaiser, 31 Jan 2026
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Perfect world internet services
Perfect world internet services, I love it
Yaser Ibrahim, 30 Jan 2026
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Ubigi in Kenya
In Kenya works good with Safaricom
Marco V., 30 Jan 2026
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Good value and it works
A reasonable bundle at a reasonable price. Others we've tried expire too quickly. Works through the Caribbean.
Steve Mills, 30 Jan 2026
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Because I have great interned.
Because I have great interned.
customer, 30 Jan 2026
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking