I lost my device. How can I block my Ubigi eSIM account?
If you lost your device and want to suspend or terminate your eSIM profile and Ubigi account, please fill in the contact form here to send your request to our Customer Service.
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Great
Based on 31516 reviews on
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Great e sim
Never used an e sim before but it has been excellent full coverage every where I have been
Elaine McConnell, 16 Feb 2026
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This esims made my trip a whole lot…
This esims made my trip a whole lot more fun. I was able to go o internet, order uber, go on IG
The service is very reliable
customer, 16 Feb 2026
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Easy to use
Easy to use, easy to top up
customer, 16 Feb 2026
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Coverage was fantastic and worked with…
Coverage was fantastic and worked with out any issues was also good that I could change the IP address between my local county and the one I was in
James Brock, 16 Feb 2026
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very good it is very fast
very good it is very fast
customer, 16 Feb 2026
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Easy and simple to use eSim
Easy use. Well explained on the website. Purchase and setup can be done at home. After arriving (in Japan) only one or two clicks to activate eSim and it worked immediately. Pricing is low to average. Would use it again.
Carsten L., 16 Feb 2026
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eSIM newbie
As a newbie to the eSIM, I was surprised at how easy it was to verify that my iphone could take an eSIM, load it up, and get it to work. My only issues were with the WiFi on my iPhone. Often it was better to turn that off and just use the Data. Heads up texting non OS phones may not work if they are out of country. You will need to use a messaging app like the What's App.
Kiko, 16 Feb 2026
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Very easy to use
Very easy to use
Julie, 16 Feb 2026
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Very satisfying
Loved how simple it is to create an account and get an active esim. Will definitely be using with any overseas trip
Sam.H, 16 Feb 2026
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Easy and fast
No problems, very use friendly and fast internet
Su Ce, 15 Feb 2026
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The mobile app is very useful
The mobile app is very useful. The installation was easy. The whole process was easy.
Dear Customer, 15 Feb 2026
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The whole process was easy
The whole process was easy. By the time i got the email for the next step the app had already gotten me through it. Had everything set up in minutes and the 5g data worked flawlessly.
customer, 15 Feb 2026
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Dificult to configure for old people
Dificult to configure for old people
Malika SMAILI, 15 Feb 2026
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it used good
it used good
Guan, 15 Feb 2026
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Great esim
Great esim. Didn’t have any downtime during my stay in osaka and kyoto japan
customer, 15 Feb 2026
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking