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The Ubigi antenna pictogram is not displayed in Japan, why?

We have two telecom partners in Japan: NTT-Docomo and KDDI

– When you are connected to NTT-Docomo network (also displayed as Ubigi), the antenna pictogram will show automatically.

– When you are connected to KDDI network (can also be displayed as Ubigi), the antenna pictogram may not be displayed at the top of your device’s screen. This situation is caused by the difference of protocol between Ubigi and KDDI network but this situation does not affect your connection.

This means that even if the antenna pictogram is not displayed, your connection will work, so please try your connection and you will have access to the Internet.

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    Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

    To check if your device is eSIM compatible, follow these steps:​

    Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

    To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

    • Go to Settings.
    • Select General.
    • Choose About/Information.
    • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

    To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)