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I paid for a Ubigi data plan but it does not appear in my account, what should I do?

When you purchase a data plan, you automatically receive a confirmation email (on the email address mentioned on your Ubigi account) when the payment is accepted.

NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the junk email folder, so please check it.

If you did receive this payment confirmation email but the recharge still does not appear on your account after 10min, please contact the customer service by filling in the form here and join the payment confirmation email you received.

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    Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

    To check if your device is eSIM compatible, follow these steps:​

    Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

    To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

    • Go to Settings.
    • Select General.
    • Choose About/Information.
    • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

    To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)