I paid for a Ubigi data plan but it does not appear in my account, what should I do?
When you purchase a data plan, you automatically receive a confirmation email (on the email address mentioned on your Ubigi account) when the payment is accepted.
NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the junk email folder, so please check it.
If you did receive this payment confirmation email but the recharge still does not appear on your account after 10min, please contact the customer service by filling in the form here and join the payment confirmation email you received.
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Great
Based on 29799 reviews on
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Reliable Global eSIM for Travelers (Japan)
Went to Japan (i.e, Fukuoka, Yufuin, Beppu, Onomichi, Imabari, Matsuyama, Hiroshima, Kansai and Kanto area). Overall, it delivers on convenience and coverage, making it a dependable choice for Japan trips (can't comment on different countries yet).
Easy setup: Activation is straightforward. Scan a QR code, install the eSIM, and you’re online within minutes.
Stable performance: In most locations, data speeds are reliable for navigation, messaging, browsing, and even video calls.
Satisfied Customer, 15 Dec 2025
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Too easy
Too easy, worked as soon as I landed, so convenient.
Daz, 15 Dec 2025
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Easy to use
All fine, easy to use.
customer, 15 Dec 2025
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Very useful
Very useful
customer, 15 Dec 2025
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Everthing was good
Everthing was good,
Thanks Ubigi A +++++
customer, 15 Dec 2025
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Seamless Ubigi eSIM Experience
I was using Ubigi for the first time. This eSIM was really easy to install and to use during my stay in Japan. This was such a breeze compared to another eSIM option I have used in the past. I will certainly use Ubigi again during my upcoming travel to Europe.
Hoskin, 15 Dec 2025
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Connection is slow half of the times
Connection is slow half of the times, this is somehow different than last time I used Ubigi. The only difference is I got the unlimited package this time vs. 10GB last time. My wife uses 10GB without any issues either. If you are throttling the speed of the unlimited package, what's the point of paying more to get less?
customer, 15 Dec 2025
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VERY RELIABLE
VERY RELIABLE, STRONG SIGNAL, NO DEAD SPOTS
customer, 15 Dec 2025
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Most reliable esim
I used Ubigi eSIM for the first time while I was traveling in Japan (Tokyo and Osaka) recently. It was very easy to install and amazingly it worked so well throughout my journey without any connection issue at all. I am thinking of using it again soon in my next travel destination.
FJ, 15 Dec 2025
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Works great
Works great! Will use again when traveling
customer, 14 Dec 2025
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sehr gut
great price, absolutely no issues in und around frankfurt am main
customer, 14 Dec 2025
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everything according to my expectations
everything according to my expectations
Karl, 14 Dec 2025
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Didn't have a single issue the entire…
Didn't have a single issue the entire 15 days!
customer, 14 Dec 2025
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Great service
Great service! This is so easy to use. Not only is it easy but its a great service. I not only will use this service every time I travel but my family and extended family are now using it. Keep up the great work! Five stars all the way.
Jacqueline A, 14 Dec 2025
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Will use again !
Will use again !
customer, 14 Dec 2025
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking