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Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

You need to check the configuration of the Access Point Name (APN) to solve this issue on your Android device. To do that:

– Go to Settings:


– Select Connections:


– Select Mobile networks:


– Then select Access Point Names:


– Select the Ubigi eSIM at the bottom of the screen:


– If the APN mobiledata appears, make sure it is selected:


– If no Access Point Name appears, create one by pressing “Add” or the “+”:


– Click on Name to be able to edit this field:


– Type Ubigi and press OK:


– Click on the APN field and type mobiledata and press OK:


– Click on the 3 small dots symbol at the top of the sreen to save the APN:


– And finally, click on SAVE:


– Make sure that the APN is selected:


You can now connect to the Internet using the connectivity of your Ubigi eSIM profile.

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My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

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My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

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Which mobile devices support Ubigi eSIM?

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How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

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How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

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The Ubigi antenna pictogram is not displayed in Japan, why?

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How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

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How can I create my Ubigi account on an Android device?

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Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

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I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

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How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
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Based on 42234 reviews on Trustpilot
5 stars Verified
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Made navigating and roaming the country…
Made navigating and roaming the country possible and extremely easy!
Leon Nguyen, 27 Jul 2026
5 stars Verified
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This user has been identified as a buyer
Does what it says.
It’s easy to load on your phone. It works well and is well priced. If you are moderately tech savvy this should be a no brainer for a traveler.
Matt S, 27 Jul 2026
5 stars Verified
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Very easy processes from buying the…
Very easy processes from buying the esim to have it activated
customer, 27 Jul 2026
5 stars Verified
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This user has been identified as a buyer
Very good in Japan!
Very good in Japan!
Dave van Beek, 27 Jul 2026
5 stars Verified
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This user has been identified as a buyer
easy to purchase
easy to purchase; It worked seamlessly when I arrived at my destination and turned on my phone. It works well and I have yet to have any problems with it. I just wish I had reviewed other options carefully so I can make and receive phone calls.
customer, 27 Jul 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Installation of eSIM is easy
Installation of eSIM is easy. Very easy to activate the eSIM once at the destination. However the network in Hong Kong is slow and offers only 4g. No 5G network is not acceptable in today’s world.
customer, 27 Jul 2026
5 stars Verified
Verified review
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Instant connect straight away,when in a new place no hassle.
Easy to download and connect straight away no hassle will be using this again..
Jc, 27 Jul 2026
5 stars Verified
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This user has been identified as a buyer
Nice easy to use
Nice easy to use
Harada, 27 Jul 2026
5 stars Verified
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Excellent experience
Excellent experience, it worked very well and it was easy to jnstall and use
client, 27 Jul 2026
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Easy
Easy, straightforward and works perfectly!
Dina, 27 Jul 2026
5 stars Verified
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Excellent Value for Money
Easy to sign up and access, had excellent connection to the internet at all times in all the places we went. Would recommend.
Sandy , 27 Jul 2026
5 stars Verified
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Perfect worked fantastic.
Perfect worked fantastic.
customer, 27 Jul 2026
5 stars Verified
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Great network
Great network
customer, 27 Jul 2026
5 stars Verified
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Easy and fast
Easy and fast
customer, 27 Jul 2026
5 stars Verified
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Best one in tunisia🇹🇳👌
Best one in tunisia🇹🇳👌
Documentaire et investigations, 27 Jul 2026

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