Skip to content
← Back to questions
I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

No, each Ubigi eSIM profile requires its own Ubigi account linked to a unique email address. 

How it works ?
Every Ubigi eSIM profile is tied to a single device and a single account:
1 eSIM = 1 Ubigi account = 1 device
This ensures that each eSIM’s data plan, usage, and billing are managed separately. 

If you have multiple devices :
If you need an Ubigi eSIM for another device (for example, a tablet or a second phone): 
You’ll need to create a new Ubigi account using a different email address
Each device will then manage its own eSIM plan separately. 
Example: 


If you’re buying a plan for someone else 
If you want to purchase an eSIM for another person (e.g., your spouse/partner or family member,, a friend): 
– They must create their own Ubigi account with their own email address. 
– If you buy the eSIM under your account, you cannot transfer that plan later to another account. 
Example:


Why this is important:
This setup protects your privacy and ensures that: 
– Your data plans are properly synchronized to the correct device.
– Plan management (activation, top-up, billing) stays secure and easy to track.

Was this article helpful?
YesNo

Looking for something specific?

Other frequently asked questions:

Why is my Ubigi connection not working?

Will data latency be impacted by the IP location feature?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

Is the IP location feature free?

IP location feature: which devices are supported?

What is the difference between a Country of Residence IP address and a Regional IP address?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Can I make phone calls with Ubigi eSIM data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

Which mobile devices support Ubigi eSIM?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is a one-off and a recurring Ubigi data plans?

How to use Ubigi with a dual SIM device?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 28607 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Reasonable price and convenience
Reasonable price and convenience. Easy to use
Bill, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi Review
Ubigi Review: I was able to communicate with everyone back home while away.
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
it worked fine thanks
it worked fine thanks
Jonathan Bell, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
definitely recommend
definitely recommend. The whole process was very easy. Worked as soon as I landed in USA. Made communication so easy . Much better & cheaper than using an add on package from my uk network
BJ, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
You put the esim in its work
You put the esim in its work, but first you have to download the app.
Gradus Bosman , 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Instructions are easy to follow
Instructions are easy to follow
Chona, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
eSIM for Europe (data only)
eSIM for Europe (data only). First time experience. Clear explanation. No surprises.
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Fantastic customer service!
Fantastic customer service!
Allie B., 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very satisfied. Recommend
Easy to buy and activate using their app. Great coverage both in the country of use and also regionally. Many options for the number of GBs and duration of the plan. Many countries covered. Some plans are multi country. Easy to top up. I didn’t need customer service, so I can’t comment on that. Based on my experience u would use them again.
Ellis, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to install, easy to monitor usage, easy to top up or add a new plan. And last but not least - cheap and efficient!
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Highly recommend eSIM from Ubigi
Easy to set up and purchase Worked brilliantly Used in Tokyo, Kyoto and Odawara. Would repurchase Highly recommend
Kirsten Atkins, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use. Cheap. Worked.
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi Made Our Entire Japan Trip Stress-Free
I used Ubigi during our 9-day trip to Japan, and it worked perfectly from the moment we landed. Activation was quick and the connection stayed strong everywhere—subways, busy tourist spots, shopping areas, and even inside our hotel. It saved us a lot of time and stress, especially with kids and navigating transit. Great speed, no drops, and very easy to manage. I would definitely use Ubigi again on future trips.
StudioGhibli, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Great connectivity
Easy to use. App is very comfortable. Installation of eSIM very easy.
Guenter Ernst, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
The best eSIM!
Ubigi is fast and reliable compared to other eSims I’ve tried. It works just as well, if not better than my regular cellular data at home.
Connie, 16 Nov 2025

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter