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How to get an invoice for my Ubigi data plan purchase?

Once your purchase is done, it will appear directly in the purchase history on your Ubigi account under the “Orders” tab. To access it, please follow the steps on the section below:
Where can I find my Ubigi purchase history?

You will also automatically receive a payment receipt from us by email after your purchase. This receipt contains information you may need for your records, such as the transaction amount, date and time, payment reference, and more.

Note: The payment receipt is sent at the time of purchase from the email address noreply@ubigi.com. If you cannot find it, please check your junk or spam folder.

If you need an invoice with VAT details, or including your name/company name and address, please fill in the form here to send your invoice request to our Customer Service. Be sure to specify the information you want included in the invoice.

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Other frequently asked questions:

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Why is my Ubigi connection not working?

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Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

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I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

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How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

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Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 31395 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
The Africa regional eSIM was ideal for me
The Africa regional eSIM was ideal for my three-country visit. While I HATE talking to AI support bots, I confess this one was extremely helpful in diagnosing one problem on my phone configuration when I landed in South Africa. It was also trivially easy to top up using Apple Pay.
Chris H, 13 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Super reliable
Super reliable
Cat, 13 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy and convenient to use
Easy and convenient to use. No additional charges.
customer, 13 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi offers well priced data packages…
Ubigi offers well priced data packages at far below what major Canadian telecom providers offer their customers. The e-sims are easy to use.
TP, 13 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very user-friendly!
Very easy to install! Activation is effortless!
Giang Duong, 13 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy to deal with
Very easy to deal with. I swapped phones and had IT issues - Ubigi help was great and so easy with their steps.
customer, 12 Feb 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Great eSim
Great eSim, easy to use and install.
Paul Harrison., 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect E-Sim for south Africa
E-Sim for south Africa Rather easy to install, Good value (data 25Gb for three weeks) for money
M van G, 12 Feb 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Costa Rica
My wife and I both used a 10g eSIM while in Costa Rica. Mine used Transatel as the provider and hers used Liberty. Both had good service most of the time ( because of CRs topography) but mine was more consistent. I’m unsure why there were two different providers when we both bought the same packages. Overall, very good.
Darren Hancocks, 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very good and super reliable
Very good and super reliable. I have no bad comments all superb and highly recommended to users travelling abroad .
Happy customer, 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use and reliable. I was able to access it in every country I traveled to (France, Belgium, Netherlands). It also worked without any issues with my Turkish operator, which is important since some eSIMs are blocked by the government.
customer, 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use!
Easy to use!
Kelly LK, 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It worked perfectly and was easy and…
It worked perfectly and was easy and quick to install. Highly recommend!
Christina, 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect service in Tokyo
Perfect service in Tokyo, Osaka, Nara and Kyoto
customer, 12 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Smooth internet experience
Fast speed no disruption
customer, 12 Feb 2026

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