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How to get an invoice for my Ubigi data plan purchase?

Once your purchase is done, it will appear directly in the purchase history on your Ubigi account under the “Orders” tab. To access it, please follow the steps on the section below:
Where can I find my Ubigi purchase history?

You will also automatically receive a payment receipt from us by email after your purchase. This receipt contains information you may need for your records, such as the transaction amount, date and time, payment reference, and more.

Note: The payment receipt is sent at the time of purchase from the email address noreply@ubigi.com. If you cannot find it, please check your junk or spam folder.

If you need an invoice with VAT details, or including your name/company name and address, please fill in the form here to send your invoice request to our Customer Service. Be sure to specify the information you want included in the invoice.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 49314 reviews on Trustpilot
5 stars Verified
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Great service
Great connection and good internet speed. Very happy with the service!
Ellie , 22 Oct 2026
5 stars Verified
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Amazing Service!
This was fantastic! All of my friends on the trip were using their cell providers international networks and had no signal almost the entire time. I had all that signal I could use and it tethered with my computer it was fantastic! I used it in Italy and Germany. Thank you!
Audrey Monson, 22 Oct 2026
5 stars Verified
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Very good experience with ubigi
Very good experience with ubigi
customer, 22 Oct 2026
4 stars Verified
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This user has been identified as a buyer
It worked right away
It worked right away. I hope future uses won’t ba a bummer like some eSim’s.
Tony, 22 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
One of the lowest cost providers for eSIM’s, particularly for travel
This is the first time using this company Ubigi. On previous trips we would always order a pocket Wi-Fi but this year we decided to do what everybody else does and use an eSIM, supposedly it’s a lot more secure than a pocket Wi-Fi and it’s actually less expensive than one as well. Pre-purchase I had a lot of questions and they were all answered by the Ubigi team through E-Mail. All my questions were always answered and if it wasn’t answered to my satisfaction, I would send another email and they would reply back and further clarify things. So I purchased one eSIM so far installed it on my phone this was very simple at least with my iPhone 15 if you download the app and use the app to do it. I have not used the eSIM yet because our travels to Japan are upcoming. If there’s any issues beyond a more than positive experience while using the eSIM in Japan, I will be sure and update this review but so far I’m very happy with my interactions and purchase with Ubigi.
Bob, 22 Oct 2026
5 stars Verified
Verified review
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Ubigi's promise that the service would…
Ubigi's promise that the service would connect immediately upon arrival at my destination came through without any fuss.
customer, 22 Oct 2026
5 stars Verified
Verified review
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My wife and I had a great experience…
My wife and I had a great experience using Ubigi for our visit to Japan. The eSIM connected seamlessly for the most part with just one little moment of panic when we entered the country. We quickly realized it was operator error and once connected, it worked everywhere perfectly.
GL, 22 Oct 2026
5 stars Verified
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This user has been identified as a buyer
Easy to install and great coverage
Easy to install and great coverage
Rafael Silveira, 22 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
This is the easiest esim to use
This is the easiest esim to use! I lost service one day due to a regional outage (unknown at the time) and support was so fast to answer me and help me figure it out.
Lauren, 22 Oct 2026
5 stars Verified
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Perfect service
Perfect service
customer, 22 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Thanks I was very happy by ubigi😊
Thanks I was very happy by ubigi😊
customer, 22 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy and affordable
Purchasing was easy, installation was just as easy. Reliable connections while traveling in Japan. Good experience.
Stephen Bramwell, 22 Oct 2026
5 stars Verified
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super fast eaim anywhere i go
super fast eaim anywhere i go
April Rose Asuncion Pio De Roda, 22 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The e-sim in Japan…
The e-sim worked straight away in Japan without any activation or action!
Rudy, 22 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was easy to get the app and the SIM…
It was easy to get the app and the SIM card activated
customer, 22 Oct 2026
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