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How to get an invoice for my Ubigi data plan purchase?

Once your purchase is done, it will appear directly in the purchase history on your Ubigi account under the “Orders” tab. To access it, please follow the steps on the section below:
Where can I find my Ubigi purchase history?

You will also automatically receive a payment receipt from us by email after your purchase. This receipt contains information you may need for your records, such as the transaction amount, date and time, payment reference, and more.

Note: The payment receipt is sent at the time of purchase from the email address noreply@ubigi.com. If you cannot find it, please check your junk or spam folder.

If you need an invoice with VAT details, or including your name/company name and address, please fill in the form here to send your invoice request to our Customer Service. Be sure to specify the information you want included in the invoice.

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Other frequently asked questions:

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Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

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Is the IP location feature free?

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Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

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Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

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Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 38959 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
The system worked very well
The system worked very well. We are very satisfied.
customer, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Works great!
Works great!
customer, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Used it in Turkey and Morocco had no…
Used it in Turkey and Morocco had no problem with it
MR BARRY WALLER, 06 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
India 2026
Only 4G connection. No connection outside city
fred, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It worked perfectly during the whole…
It worked perfectly during the whole trip!
Rodr Cortes, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to purchase and fast speed
Easy to purchase and fast speed
Md Zainuddin HMN, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Quick responses when needed asistiance
Quick responses when needed asistiance, eSim works well, easy to activate.
Renato Zipper, 06 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Worked seem less until the signal went…
Worked seem less until the signal went out for a short period. The issue was fixed shortly
customer, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was great
It was great
customer, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Essy to use and working perfectly as…
Essy to use and working perfectly as soon as we landed
Juanra, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great and reliable connection at all times
Reliable at all times
Danijela, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service
Great service ! Support and good relations with costumers !
Manouel Hatchadourian, 06 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
The service was great most of the time
The service was great most of the time and I had no issues using Google or watching videos. The service did go out one day on my 11 day trip and during that day the service was on and off. It seems like it map have been a one off issue and Ubigi did send out an email offering a discount on the next time I use the service. I would use again.
customer, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install
Easy to install Started immediately at my destination. No issues so far Very happy with the purchase
Lynn Singh, 06 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great connexion during my trip to the…
Great connexion during my trip to the Greek islands. Safe to feel always connected. Google Map always critical to have working
Bertrand SALOMON, 06 Jun 2026

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