I cannot connect with my Ubigi eSIM, what should I do?

Question

Accepted Answer

First, make sure that your location is covered by our services here.

If this is your first connection, it might take a few minutes for the eSIM to connect.

If your location is covered but no network shows on your screen after few minutes, try the following troubleshooting:

- Check that cellular data (3G/4G/5G) are activated on your device (in the Settings)
- Switch the device to “Airplane Mode”, then try to activate “Cellular” again
- Restart your device
- Do a manual network search: Select your Ubigi profile in Network & Internet, then go to “Mobile Network” and touch “Search Networks”. The list of available networks will be displayed, then select on that list one of our local partners (see the list here)
- For Windows 10, Windows 11 & Android only: Check that roaming option is activated in the Settings

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