Skip to content
← Back to questions
How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

Please check first here if your device is already equipped with the Ubigi eSIM or SIM card.

If your device is already equipped with a Ubigi eSIM or SIM card, the only thing you have to do is to connect your device to the Ubigi network and create your personal account. 
To do that, please click here and follow the instructions.

Voilà! You can now enjoy your Ubigi services 🙂

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 30666 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Works very well at the moment you…
Works very well at the moment you arrive to the country and easy to install
Granone, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Reception excellent
Reception excellent. Easy to use.
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was very easy to install and use.
It was very easy to install and use.. once my husband and I arrived in our destination it was an instant connection. No to little issues with the speed and connectivity. We’ve got unlimited plans so we don’t have to worry about checking if I have data or not. Overall will recommend it to anyone wanting to get an esim fo travel
HQ, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good price and it works pretty good.
Good price and it works pretty good.
Arthur, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
All 👍 and thank you
All 👍 and thank you
Valerie Willems, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service
Great service! Never had a problem. Always on 5G. Used in Lisbon and Évora for 16 days.
Sonia G., 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked as advertised
Worked as advertised. The speed was fast.
Desmond, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Cheapest working esim
Cheapest working esim with great speed and easy to instal
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Loved it
I had no issue activating the e-sim and once I started using it I loved how fast it was working
Marcela Labra Castro, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to activate and good reception
It was super easy to install and I had great reception in rural Japan throughout my trip.
Iggy V.customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy and efficient
Easy and efficient
philippe , 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good coverage for 5g.
Good coverage for 5g.
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I had immediate service upon landing in…
I had immediate service upon landing in Tokyo and was very happy with the quality and speed of the service throughout my trip, especially since I was running multiple applications simultaneously. I was pleasantly surprised and impressed with how fast the data service was as well- no waiting for pages or apps to load. Very happy with Ubigi! Will be using again for future trips.
V A, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Happy travellers
Ease of connection, usage and coverage! Great eSIM purchase and can top up along the way.
Shelstar, 23 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
in general very good
booking, paying, installing, activating works very fine and is very easy. May be it is the local situation (Malaysia), connections are sometimes a bit lagging. But hotel Wifi is similar, so I don't really complain. I had no contact to Ubigi service, since it was not required at all..
Gerhard Werner, 23 Jan 2026

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter