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How to use Ubigi with a dual SIM device?

If your device is equipped with more than one SIM or eSIM, you must select the SIM containing Ubigi’s profile to be able to connect.
All our ICCIDs start with the following numbers: 8988247

> In Windows 10 and Windows 11
– go to “Settings” then “Networks & Internet”
– select “Cellular” in the left menu.
– in the drop down list, select the right SIM.
For Microsoft Surface Pro 5 LTE users, the eSIM with Cellular Data is SIM 2.

> In iOS
We have a special page that explains how to set up Ubigi on your iOS dual SIM device : Click here

> In Android
– Go to Settings / Connections / Mobile Networks / SIM cards manager
– Under « Preferred SIM cards » section, select the Ubigi eSIM for « Mobile Data »

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
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Based on 35774 reviews on Trustpilot
5 stars Verified
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Uninterrupted service
Uninterrupted service. Very easy to connect
Srinivas Chilukuri, 27 Apr 2026
5 stars Verified
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Easy to use
Easy to use. Good pricing. Connected easily.
Amanda Graves, 27 Apr 2026
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Good service
Good service
customer, 27 Apr 2026
5 stars Verified
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Super Easy E-sim
Super Easy E-sim
Loic De Greef, 27 Apr 2026
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Was the best thing I ever did made me…
Was the best thing I ever did made me feel safe to be able to walk while out in streets and when separated from friends was easy to find through phone call. I go alot to other countries and this was 1st time I used live it will do again
Joanne Maragni, 27 Apr 2026
4 stars Verified
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Connectivity and ease of use
Connectivity in most areas and easy and efficient guide for installation. Coverage in almost all areas .
ANJALI RAMESH, 27 Apr 2026
5 stars Verified
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Easy to set up and very economical
Easy to set up and very economical
Rose Allinson, 27 Apr 2026
5 stars Verified
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Cost effective and very reliable
Cost effective and very reliable. Works well in Spain, France, Germany, Monaco and Mexico was has been our primary usage locations to date.
Mr Steve Hodder, 27 Apr 2026
5 stars Verified
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Worked as it should without issue
Worked as it should without issue, customer support were great with my questions before use.
Nigel Deimbacher, 27 Apr 2026
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Great service and easy to use
Service turned on immediately and had zero issues during entire time period. Easy registration. Will use again next time in Japan.
Gary BRADFORD, 27 Apr 2026
5 stars Verified
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Nice and fast connection
Nice and fast connection, easy to mamage with an app
Mila, 27 Apr 2026
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Eady to start and internet speed good.
Eady to start and internet speed good.
customer, 27 Apr 2026
5 stars Verified
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Excellent service in Japan
Vacationed to Japan and purchased the Ubigi eSIM. It worked great. Service was great everywhere I needed it.
Jamie H, 27 Apr 2026
5 stars Verified
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Easy to set up.
Easy to set up.
customer, 27 Apr 2026
5 stars Verified
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Good connection!
Good connection. Good speed. Very good value for money. Of course in India you will find places with low signal but overall very nicely working service! Recommended!
Pawel, 27 Apr 2026

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