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How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?  

In case you deleted the eSIM profile on your Windows 10/11 device, we invite you to contact our Customer Service and provide the EID of your device.
We can then retrieve the “activation code” for your eSIM profile so that you can reinstall it on your device.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 45498 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to activate
Easy to use, competitive pricing
Mike S, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great value and flawless operation
It was very easy to install. Had no issues when I traveling in Switzerland, Germany and Austria. Best of all is its value.
Jian Dai, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
great reliable easy service
Unlike another company I used last year in Germany this did not disconnect all the time, making it hard to find directions on my cell phone and to contact Google AI throughout Berlin. Connection was reliable and clear and the process of installing and managing was easy andinconvenient.
Renate, 11 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
As beginners of travel esims
As beginners of travel esims, Ubigi has been great. Very affordable and easy to navigate.
Amanda Mason, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It connected perfectly at all…
It connected perfectly at all destinations.
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
While I was in Tokyo
While I was in Tokyo. Full bars no issues. Allowed me to navigate and get around and do everything I needed even play video games with no problems.
Sean H., 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The app works fine and it was useful
The app works fine and it was useful
Guillermo, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up
Easy to set up, easy to activate, and great reception.
Daryl Logan, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect at all time
Perfect at all time
Melina , 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Seamless service
Very easy to install and the service was fantastic all throughout Belgium, Luxembourg and the Netherlands.
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Reliable service
Reliable service, happy customer.
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great connection
Great connection, easy to set up and use. Would highly recommend
Stan West, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
First time using a e-SIM card
First time using a e-SIM card. I honestly didn’t know how they worked. I’m in Europe now and it’s working beautifully, I absolutely love it…..I did have connectivity problems at first but was able to email customer service. They responded quickly (response rate was supposed to be within 24 hrs, they responded within 10 minutes). I was up and running in no time (operator error, I didn’t set up correctly) and so happy with them! I truly recommend!
Myrna Goekler, 11 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Very easy to install and use
Very easy to install and use, only the data flow in Tokyo was a little slow
THIERRY, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great uninterrupted service
Great uninterrupted service! Exactly as described and hoped. Easy setup and reverse back to my original sevice. Highly recommended!
Denis L, 11 Sep 2026

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