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I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

If you have purchased a pre-loaded eSIM profile on the website: we advise you to install it the day before or a few hours before your departure, while you still have a valid internet connection (e.g., Wi-Fi or connectivity from your local SIM card), in order to download your eSIM profile. This will also allow you to optimize the validity period of your data plan, since it starts when you scan the QR code received by email with your device.

If you already have a Ubigi eSIM profile installed on your device, in this case at your convenience you can :
– Recharge the day before or a few hours before your departure to ensure you have an internet connection available immediately upon arrival at your destination.
– Or recharge once you arrive at your destination using the connectivity of your Ubigi eSIM (even without an active data plan).
The validity of your data plan starts upon confirmation of your recharge.

If you are traveling by plane, we advise you to do the following two steps just before activating airplane mode on your device:
1/ activate your Ubigi eSIM profile (on iPhone – on Android)
2/ apply the data to your eSIM profile (on iPhone – on Android)
Finally, enable airplane mode.
Once you arrive at your destination, Ubigi connectivity will be available immediately as soon as you deactivate airplane mode. This will also prevent you from incurring roaming charges with any other physical SIM card you may have.

When crossing a border to enter your destination country, we also advise you to follow the two steps described above in order to access Ubigi connectivity easily and quickly.

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

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5 stars Verified
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Easy to install
Easy to install, great app, 5G everywhere, just works.
Peter, 07 Sep 2026
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Easy to install
Easy to install. Work as expected.
T Dulac, 07 Sep 2026
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Clear instructions made the app easy.
Clear instructions made the app easy.
Paul Erb, 07 Sep 2026
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Ubigi has been incredibly easy to use
Ubigi has been incredibly easy to use, reliable, and affordable. Setup took me just a couple of minutes, the service has worked seamlessly here in Thailand, and so far the overall experience has exceeded my expectations. Simple, dependable, and exactly what a traveler needs.
Greg H, 07 Sep 2026
5 stars Verified
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A very seamless experiene
A very seamless experience! The eSim worked as soon as I landed and almost never gave me a single issue!
Naman Kashyap, 07 Sep 2026
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Wonderful experiance just need to…
Wonderful experiance just need to switch anything elese off before it would fully work . Great ESIM .
renee sanze, 07 Sep 2026
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Fantastic as always
Fantastic as always! Looking forward to reserving for my upcoming trip
S.K, 07 Sep 2026
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Strong connection
Strong connection. Active direcly after landing. Easy to buy/activate.
Hauer Viktor, 07 Sep 2026
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Nothing happened
No complain throughout trip
customer, 07 Sep 2026
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Fast service and good quality function
Fast service and good quality function
Bryan Lee, 07 Sep 2026
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Top connection.
Top connection.
Wowa, 07 Sep 2026
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Absolutely loved using Ubigi eSIM
Absolutely loved using Ubigi eSIM. That was the best service and honestly so useful during my Japan trip. Their prices are just undefeated on the market and it’s so easy to install/set up and top up if needed. I’d get Ubigi again next time for sure. Definitely recommending it!
customer, 07 Sep 2026
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Very good service
I had absolutely no problems during my trip to South Korea; I had excellent network coverage the entire time.
Laura, 07 Sep 2026
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10GB for 2 Weeks is Perfect!
My husband and I each got 10GB eSims for our 2 week Scandinavia trip, and it was more than enough data. They worked perfectly and were way more affordable than our carrier’s travel plan. We had no issues and definitely recommend these!
Trina, 07 Sep 2026
4 stars Verified
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Easy to find and activate
Easy to find and activate
Hans Slagmulder, 07 Sep 2026

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