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I have a new Windows 10 or Windows 11 device. How can I reinstall my Ubigi eSIM profile on it?

If you are using a new device and want to transfer your eSIM profile from your old device to the new one, you can ask for an eSIM swap to our customer service. This will allow you to keep your current Ubigi account by installing the Ubigi eSIM profile on your new device.

To do that, send your eSIM swap request to our customer service by filling in the contact form here.

You will then receive by email a new activation code to swap your eSIM profile to your new device (all installation steps are specified in the email you will receive – you can also find them on the Microsoft support page here).

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    Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

    To check if your device is eSIM compatible, follow these steps:​

    Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

    To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

    • Go to Settings.
    • Select General.
    • Choose About/Information.
    • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

    To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)