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Does my Ubigi eSIM profile have a validity period and will expire one day?

The Ubigi eSIM profile has unlimited validity period as it stays active as long as you top up your Ubigi account with a prepaid data plan at least once in 18 months.

This means that it is only after a period of 18 months of inactivity (i.e no prepaid data plan used at all) that the eSIM profile will automatically be terminated.

The period of 18 months is calculated from the date of your last consumption from the last prepaid data plan you used.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

What is a one-off and a recurring Ubigi data plans?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
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Based on 43334 reviews on Trustpilot
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great
Everything works well.
Katja, 12 Aug 2026
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Easy breezy.
Bought the regional eSIM for a nearly 3 week trip in Europe. Worked perfectly in all of the 9 countries we visited. App is simple, and no frills, which I like. Simply tells you how much data you've used and lets you top off if needed. Will 100% purchase again for an international trip.
Philip M., 12 Aug 2026
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2 times I have used Ubigi in Japan
2 times I have used Ubigi in Japan. Both are smooth experience. Easy to get and install.
Esra, 12 Aug 2026
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Great Connection anywhere!
Great Connection anywhere!
customer, 12 Aug 2026
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Super easy to connect.
Super easy to connect.
Simona, 12 Aug 2026
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Legit
Worked well in Italy for 2 weeks
katrina Pi, 12 Aug 2026
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The service is very good
The service is very good
Pris, 12 Aug 2026
5 stars Verified
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Intuitive to install and use
Intuitive to install and use. Works well and fast. Cheaper than competition. No complains. Recommended.
customer, 11 Aug 2026
5 stars Verified
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Easy setup and use. Great coverage.
It was really easy to set up my phone. I had great service all week. This is our second time using Ubigi and I will use them again. Great value and great coverage.
Jennifer Kovach, 11 Aug 2026
5 stars Verified
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Extremely ease to use
Extremely ease to use
Tomás Maldonado, 11 Aug 2026
5 stars Verified
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Fast net and excellent coverage
Fast net and excellent coverage
customer, 11 Aug 2026
4 stars Verified
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Most places the internet is good at 5G.
Most places the internet is good at 5G.
customer, 11 Aug 2026
5 stars Verified
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Very good connection and fast every…
Very good connection and fast every time all places in New York 😀
customer, 11 Aug 2026
5 stars Verified
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I downloaded the app
I downloaded the app, purchased my plan first only $12, then got started. Great price, easy, great value.
customer, 11 Aug 2026
5 stars Verified
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Very effective
Very effective. Work very well
customer, 11 Aug 2026

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