My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don’t have access to the Internet, what should I do?
Important: When you have multiple SIM cards/eSIMs (“plans”) on your iPhone/iPad, it is not possible to activate cellular data on two plans at the same time. You can only apply it to one of them.
You need to verify that Cellular Data is applied to the Ubigi eSIM profile for you to access the Internet. To do that, go to:
– Settings:
– Then, select Mobile Data:
– Then, select Mobile data again:
– Finally enter Cellular Data and select “secondary”:
Your iPhone/iPad will now use the cellular data connection from your Ubigi eSIM profile and you will be able to access the Internet with it.
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Great
Based on 32912 reviews on
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Great speed and coverage
As a first time traveller to Japan and a keen photographer, I needed a eSIM which was easy to use;wide coverage and importantly, plenty of data allowance (I went for unlimited) to allow for backing my photos up to cloud. Ubigi delivered on all counts
Carsten Risborg, 17 Mar 2026
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Just great
Just great, it works perfectly.
Luis Andrés Meza Vélez, 17 Mar 2026
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3G in Nouakchott Mauritania
We had only 3G in Nouakchott - Mauritania, which is fine for sending some photos and text messages. For serious data transfer or connecting with VPN networks, the speed was too slow.
customer, 17 Mar 2026
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User friendly process
User friendly process. The data plan started with a single click, once the plan is purchased.
Madhuri Na, 17 Mar 2026
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Excellent!
Excellent!
Joselyn, 17 Mar 2026
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Always reliable
Always reliable, easy to use and install. I don’t travel abroad without it. Internet very fast also. Used it in Japan and Netherlands. Overall, highly recommend.
AJ, 17 Mar 2026
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Best service
Best service
customer, 17 Mar 2026
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Awesome
Worth the money and coverage was the best
Mr Singh, 17 Mar 2026
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Very easy to use and good signal…
Very easy to use and good signal coverage.
Ana, 17 Mar 2026
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Great reception
Great reception, help me a lot with GPS!
customer, 17 Mar 2026
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Extremely cost‑effective service with…
Extremely cost‑effective service with an e‑SIM that is easy to install (note that as opposite to some of its competitors you get new eSIM per country - but that's not an issue for me).
Ubigi was one of the first players in this field, and while the market today is full of companies offering travel eSIMs (and I use a few of them), there have been only few cases in which Ubigi did not offer the best deal.
Coverage in many off‑beaten‑track areas is very good: if Ubigi cannot connect, it pretty much always means that there is no any network and my current telco SIM (despite the high cost of data roaming) will not connect either.
The only issue I have faced is running out of credit and not being able to buy an extra package until I was on WiFi. However, during my recent travels I believe I was able to purchase an additional package over the mobile network even after my Ubigi data had been exhausted.
Jan Nitecki, 17 Mar 2026
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Connectivity and quality were both…
Connectivity and quality were both great.
customer, 17 Mar 2026
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Reliable and good price
Good and reliable connection, easy set-up, perfect quality/price
customer, 17 Mar 2026
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Marokko data
Very good network quality throughout the entire country, even in the desert.
customer, 17 Mar 2026
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Would recommend
Was easy to set up and worked perfectly while I stayed in Tokyo for the week.
Josh, 17 Mar 2026
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking