Skip to content
← Back to questions
Does my Ubigi eSIM profile have a validity period and will expire one day?

The Ubigi eSIM profile has unlimited validity period as it stays active as long as you top up your Ubigi account with a prepaid data plan at least once in 18 months.

This means that it is only after a period of 18 months of inactivity (i.e no prepaid data plan used at all) that the eSIM profile will automatically be terminated.

The period of 18 months is calculated from the date of your last consumption from the last prepaid data plan you used.

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 30103 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Great value for the price
Painless to buy, install Activate and use the service. The service activation is fast and the connection speed is fast (France). Great value for the price.
Ron, 07 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Ubigi eSIM -Excellent
Ubigi eSIM was a bit of a challenge to set up initially, and it did require some patience to get everything running. However, once it was activated and working properly, the service was absolutely flawless. Throughout my Far East trip, the data connection was reliable, fast, and consistent, with excellent signal coverage across multiple locations. It completely removed the stress of finding local SIM cards or relying on unreliable Wi-Fi, making travel far easier and more comfortable. Once up and running, it delivered exactly what you want when travelling: seamless data access, strong coverage, and peace of mind. I would confidently use it again for international travel.
Usmanov, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent plan B whilst abroad
Excellent plan B whilst abroad, thank you Ubigi!
Dr ZN Xulu-Kasaba, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Almost too Easy
Almost too Easy. Worry free and reliable. We had internet access and phone service all throughout tokyo 24/7. It was such a relief
customer, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Extraordinary e-sim experience 👍
Extraordinary handy app, I used it several times already. Plenty of choice for data package, wide range of countries etc. Super convenient and easy to switch to the e-sim after arrival. Price also ok! Top notch! Highly recommended 👍👍
Lion, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi is very helpful
Ubigi is very helpful
Khanh Nguyen, 06 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
eSIM Worked very well
eSIM Worked very well, easy to use
Ester, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It worked well on my last trip to Japan.
It worked well on my last trip to Japan.
Sohn, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use service
Easy to use service. The app was straight forward and price isn’t too bad considering coverage. I have used this with no issues in Japan and Philippines. I highly recommend it.
customer, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install.Work almost everywhere
Easy to install.Work almost everywhere
customer, 06 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Reliable
Simple and easy to use, speed was constant and we only got throttled once.
Dan, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fast, reliable
Fast, reliable
EG, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked right out of the box
Worked right out of the box. 5G speeds everywhere. No issues whatsoever, will definitely use again
Bobby, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy and no-fuss/QR code connection…
Easy and no-fuss/QR code connection needed and strong signal throughout the trip.
Mela, 06 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy to setup and add new plan…
Very easy to setup and add new plan anytime if running out the data. The connection is stable enough for tourist to navigate thru the map and browse social media. 100% recommendation. Will use it next time when traveling to Japan.
Maggie Li, 06 Jan 2026

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter