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I am stuck on the “FINAL STEP” page, and the message “Waiting for Ubigi cellular connectivity” has been displayed for several minutes. How can I resolve this?



If this message has been displayed on your screen for several minutes, please follow the steps below to resolve the issue:

1. Turn off Wi-Fi on your device.

2. Ensure that your Ubigi line is activated:
– Go to Settings
– Select Mobile Data (or Cellular)
– Choose your Ubigi eSIM profile
– Make sure the “Turn on this line” option is enabled

3.Activate mobile data for your Ubigi line:
– Go to Settings
– Select Mobile Data (or Cellular)
– At the top, select Mobile Data
– Choose your Ubigi eSIM

You are now connected to Ubigi. You can reopen the Ubigi app, and you will be connected to your Ubigi account.

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    Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

    To check if your device is eSIM compatible, follow these steps:​

    Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

    To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

    • Go to Settings.
    • Select General.
    • Choose About/Information.
    • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

    To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)