I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

Question

Accepted Answer

If this message has been displayed on your screen for several minutes, please follow the steps below to resolve the issue:

1. Turn off Wi-Fi on your device.

2. Ensure that your Ubigi line is activated:
- Go to Settings
- Select Mobile Data (or Cellular)
- Choose your Ubigi eSIM profile
- Make sure the "Turn on this line" option is enabled

3.Activate mobile data for your Ubigi line:
- Go to Settings
- Select Mobile Data (or Cellular)
- At the top, select Mobile Data
- Choose your Ubigi eSIM

You are now connected to Ubigi. You can reopen the Ubigi app, and you will be connected to your Ubigi account.

ASSISTANCE Troubleshooting: Stuck on “Final Step” – Resolving Ubigi Connectivity Issues

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