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What is the difference between a Country of Residence IP address and a Regional IP address? 

A Country of Residence IP address is an internet address that matches the country you have selected during your Ubigi’s account creation. It allows you to access geo-restricted content as if you were home.

A regional IP address, on the other hand, provides a more precise location within a specific region or area of the country, offering tailored services based on your local geographic position.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
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Based on 45567 reviews on Trustpilot
5 stars Verified
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So easy to do got my wifi right away
So easy to do got my wifi right away . Will be using it next time I’m away , so much better than carrying them little wifi box’s about
Jacqueline, 12 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Easy installation
Easy installation and good coverage (could be better in spain).
customer, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Very easy to use in various…
Very easy to use in various destinations and speed is good. Once I land at the airport and switch it on it activates. Relatively affordable too
Jo Anyia, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
After set up it was easy to use.
After set up it was easy to use.
customer, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
It was easy to purchase and to install
It was easy to purchase and to install. I am currently in Portugal and use it as needed and so far i have had great service.
Valued Customer, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Good choice
Fast internet speed.
Tudor Toia, 12 Sep 2026
5 stars Verified
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Very reliable service around marrakech…
Very reliable service around marrakech region.
Martin maher, 12 Sep 2026
5 stars Verified
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Highly recommended!Perhaps because I set it up before…
Perhaps because I set it up before arriving, the internet worked smoothly right away—it was a lifesaver! I’d definitely use this service again! Thank you!
customer, 12 Sep 2026
5 stars Verified
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Much better on android more data saver…
Much better on android more data saver unlimited god choice
GAME PLAY, 12 Sep 2026
5 stars Verified
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Easy to install and activates…
Easy to install and activates automatically you land in your chosen e-sim destination
Zoe, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
The Easiest e-sim Switch
Switching to the e-sim once I stepped in the US was a breeze. Connectivity was great, wherever I was. Thank you, Ubigi! Looking forward to use it on my next trip. 😊
customer, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Good
Good. It helped me a lot.
Kit, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Excellent and easy to use
Excellent and easy to use
customer, 12 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
We use Ubigi every time we travel out…
We use Ubigi every time we travel out of country. Some times it’s confusing to figure out which buttons to turn on or off to insure we’re not roaming.
Miss Jaxon, 12 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Ubigi worked great for my trip to…
Ubigi worked great for my trip to Japan. Setup was easy, service was fast and reliable, and I had good coverage everywhere I went. Definitely recommend it for traveling in Japan.
Max, 12 Sep 2026

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