I have a new Windows 10 or Windows 11 device. How can I reinstall my Ubigi eSIM profile on it?

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Accepted Answer

If you are using a new device and want to transfer your eSIM profile from your old device to the new one, you can ask for an eSIM swap to our customer service. This will allow you to keep your current Ubigi account by installing the Ubigi eSIM profile on your new device.

To do that, send your eSIM swap request to our customer service by filling in the contact form here.

You will then receive by email a new activation code to swap your eSIM profile to your new device (all installation steps are specified in the email you will receive - you can also find them on the Microsoft support page here).

ASSISTANCE Ubigi eSIM profile reinstallation on a new Windows 10 or Windows 11 device

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