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In which countries is the IP location feature supported?

The IP location feature is supported in all countries where Ubigi services are available. This means that wherever you can connect with Ubigi, you can also take advantage of the IP location feature. Our network is designed to provide consistent performance and seamless connectivity across supported regions, ensuring that your data experience remains smooth no matter where you are.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

What is a one-off and a recurring Ubigi data plans?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 42442 reviews on Trustpilot
5 stars Verified
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Very good connection everywhere!
Very good connection everywhere!
Vanessa, 30 Jul 2026
5 stars Verified
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Easy to buy and connect
Easy to buy and connect. Everything worked amazing, at least in South Korea.
Cosmin, 30 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
5G coverage in Japan
Had 5G coverage most.of my 9 days and 16 GB is plenty! I only used less than 5G! Would use Ubigi again for Japan!
Aida, 30 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great bang for a buck
Great bang for a buck ! Great service over all for Japan and South Korea. Thanks Ubigi !
JT, 30 Jul 2026
5 stars Verified
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Super simple to use
Super simple to use, and good price vs value mix
customer, 30 Jul 2026
5 stars Verified
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I booked a Europe package for the…
I booked a Europe package for the summer and it has worked flawlessly across four countries. Speed was good.
Alexander Hermesdorf, 30 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
eSIM activated on entering Japan
eSIM activated on entering Japan No issues since - pretty decent coverage
Paul M, 30 Jul 2026
5 stars Verified
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Service is good 4g to 5g
Service is good 4g to 5g
customer, 30 Jul 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Recommended, Good coverage around Japan
Slight misunderstanding when following instructions to activate the ESIM since it did not activate upon arrival. I went back to read the instructions again and found that I missed a step. No other issues were noted as it worked well through out my stay in Japan.
customer, 30 Jul 2026
5 stars Verified
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Very Good internet service
Very Good internet service
customer, 30 Jul 2026
4 stars Verified
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This user has been identified as a buyer
Pretty good overall
Pretty good connection throughout our trip- cities and country side- Mt Fuji, Shiminami Kaido, only very occasionally has not so good connections, but it was a struggle to get it started after we landed in Osaka, we had some nice Ninja Simcard employees helped us:)
Yuanyuan Liu, 30 Jul 2026
5 stars Verified
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Seamless connectivity and convenient…
Seamless connectivity and convenient App purchases throughout my travels in Japan, Malaysia, Thailand, Cambodia.
customer, 30 Jul 2026
4 stars Verified
Verified review
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Gout fut ok..reception en amazonie…
Gout fut ok..reception en amazonie nulle...mais c,est normal
roger, 30 Jul 2026
5 stars Verified
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This user has been identified as a buyer
Extremely easy setup and simple to use
Extremely easy setup and simple to use. Having no issues using it in Japan. Excellent coverage and no connectivity issues.
Kenji Miyaji, 30 Jul 2026

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