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How can I check the remaining balance of my Ubigi eSIM?

In order to check your balance, you just need to connect to your Ubigi account.

* If you are using an iOS or Android device:

– from the application :
Download it from the Playstore

Download it from the Appstore

– from ubigi.me

The remaining credit is displayed on the home page and you can check it at any time even if your credit is exhausted.

* If you are using a Windows 10 or Windows 11 device:

You can check the remaining credit by clicking on the network bar (it will appear at the top of it).

Windows 10:


Windows 11:

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
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Based on 32996 reviews on Trustpilot
5 stars Verified
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Good working
Good working
customer, 19 Mar 2026
5 stars Verified
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This user has been identified as a buyer
Very good
Very good, perfect connection , easy installation
customer, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to insrall and efficient
Easy to insrall and efficient
Christian, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to download via the app
Easy to download via the app. Coverage in Japan has been very good. No issues. Always had data. Price is competitive. Will use again.
Hazel S, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great coverage
We have been to Kanazawa, Osaka, Tokyo and Kyoto and coverage has been fantastic everywhere. Lots of data. You sure need it for Google Maps!
customer, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and great connection
Easy to use and great connection. I would use it again when back in Japan.
customer, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi eSIM worked perfectly for my…
Ubigi eSIM worked perfectly for my Japan trip. I used the unlimited data plan and was totally worth it since I use a million gbs of data in this trip. The setup was extremely easy. Will recommend to anyone travelling to Japan.
Francisco Penovi, 19 Mar 2026
5 stars Verified
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This user has been identified as a buyer
Easy to install and use
Easy to install and use. I had great service while in Italy and Germany. Definitely would recommend.
customer, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
So easy to use
So easy to use! Once it’s setup on our phones we didn’t have to worry about connection when we flew from one country to the next during our 2 week Asia vacation. We could also check our usage easily at any time on the app. Thank you!!
CWL, 19 Mar 2026
4 stars Verified
Verified review
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Had some issues with system settings in…
Had some issues with system settings in regards to I message. . chat bot gave me many options unsuccessful resolution. Live help desk never got back to me. On ticket Finally had to go to other sources to resolve
GP, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ease of use…just land and away you go!
Ease of use…just land and away you go!
Shredder, 19 Mar 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Reliable :
It was happy because it was remarkably fast. I wish it had a call option as well.
Araceli, 19 Mar 2026
5 stars Verified
Verified review
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I did not have any issues and my data…
I did not have any issues and my data speed was great.
Lucero R, 19 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
easy to use
perfect, useful. i recommend it
customer, 18 Mar 2026
4 stars Verified
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After landing .
After landing it took me a few tries to manage to connect the service , but after that i had no problems .
customer, 18 Mar 2026

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