I paid for a Ubigi data plan but it does not appear in my account, what should I do?
When you purchase a data plan, you automatically receive a confirmation email (on the email address mentioned on your Ubigi account) when the payment is accepted.
NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the junk email folder, so please check it.
If you did receive this payment confirmation email but the recharge still does not appear on your account after 10min, please contact the customer service by filling in the form here and join the payment confirmation email you received.
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Great
Based on 29939 reviews on
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Mostly great experience overall
Used Ubigi multiple times now across multiple trips in Japan. It's super easy to use and has good connection for the most part. I had no troubles adding the e-sim and activating it on my phone. It's my go-to service for now.
I docked 1 star because when I used it in August during a fireworks show, neither my wife nor I could get signal. This made it really difficult to regroup with our friends on site. Our Japanese friends were online just fine, so maybe Ubigi clients got de-prioritized by their carrier partner in Japan.
Aki, 26 Dec 2025
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easy to recharge！
Easy to recharge.
customer, 26 Dec 2025
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Highly recommend the fixed-data plan for Japan
I bought the fixed-data plan for Japan and it worked smoothly from activation to daily use. Apart from one or two brief moments where the connection dropped, everything was reliable. Having 5G available on top of an already competitive price was great value. The app made it easy to manage the plan as well. I’d definitely use Ubigi again on my next trip.
Daniel, 25 Dec 2025
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Made it incredibly easy to use on my…
Made it incredibly easy to use on my phone from the states to Japan. No issues with service. Easy to set up and deactivate from my phone when done using it. Will use it again for future international trips!!!!
Cooper, 25 Dec 2025
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It was easy to switch on
It was easy to switch on. Everything was seamless with no hiccups. Worked perfectly at all times. No complaints at all. That you so much for being such a great and trustworthy company. Hats off!
Herve Cabon, 25 Dec 2025
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Pretty straightforward and worked 95%…
Pretty straightforward and worked 95% of the time whilst we were away. Would use again but the downloading process was a faff.
miss kimberley martin, 25 Dec 2025
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Perfect
Perfect service
customer, 25 Dec 2025
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Great connectivity!
Great connectivity!
customer, 24 Dec 2025
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working very good..
ı was happy touse Ubigi. good connection..
customer Nedim, 24 Dec 2025
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This company gives me great service and…
This company gives me great service and gives you a discount code when you check out
customer, 23 Dec 2025
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Easy to use and friendly!
Easy to use and friendly!
customer, 23 Dec 2025
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Decent SIM provider
The SIM itself provided decent service throughout.
However, the app's User Interface is very buggy, loads too slow, and hard to navigate.
customer, 23 Dec 2025
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eSim Ubigi
Used it in Europe and worked perfectly 👌 👍
MEVIN, 23 Dec 2025
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RELIABLE CONNECTION AND EASY TO USE APP
RELIABLE CONNECTION AND EASY TO USE APP
Jim Durbin, 23 Dec 2025
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Reliable service away from home
Every time I used Ubigi in Europe and in Asia, the service was reliable. I also tried a cheaper company, but I ended up coming back to Ubigi.
Paul, 23 Dec 2025
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking