I paid for a Ubigi data plan but it does not appear in my account, what should I do?

Question

Accepted Answer

When you purchase a data plan, you automatically receive a confirmation email (on the email address mentioned on your Ubigi account) when the payment is accepted.

NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the junk email folder, so please check it.

If you did receive this payment confirmation email but the recharge still does not appear on your account after 10min, please contact the customer service by filling in the form here and join the payment confirmation email you received.

ASSISTANCE Ubigi data plan missing after a top-up

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