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How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

First, make sure that the SIM card is well inserted in the SIM card slot of your device (please refer to the instruction manual of your device).

Then, the only thing you have to do is to connect your device to the Ubigi network and create your personal account. To do that, please follow the instructions here.

Voilà ! You can now enjoy your Ubigi services.

Note: in case there is no SIM card inserted in your device, first make sure it is compatible with Ubigi service: Which Windows 10 or Windows 11 devices are compatible with Ubigi services?
If it is compatible and you never had a SIM card or you lost it, please contact device manufacturer directly to request a new one.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 46598 reviews on Trustpilot
5 stars Verified
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Excellent
Excellent. Worked like a dream for my trip! Highly recommended.
Sally Capper, 25 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Great overall service
The prices were reasonable, got the best signal in Japan with high speeds and easy installation. Would use again
Hussain AlQatari, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Awesome service
Awesome service
customer, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi eSIM Asia
We have been using the Ubigi eSIM around Japan and it has been excellent.
J Armstrong, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great experience using Ubigi in Japan
Great experience using Ubigi in Japan. No issues to report! Plenty of reliable data for 3.5 weeks.
Anna, 25 Sep 2026
5 stars Verified
Verified review
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First time user
First time user, Easy to install on a Samsung Galaxy FE. I purchased the Asia eSIM for Japan and South Korea. Have no complaints, mostly 5G everywhere.
Andrew, 25 Sep 2026
5 stars Verified
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It ıs very useful
It was easy to set up on my mobile phone and I didn't have any problem during to use it.
Beria Rodwell, 25 Sep 2026
5 stars Verified
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Amazing 5G and service
Amazing 5G and service
customer, 25 Sep 2026
5 stars Verified
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It was simple
It was simple, good, and inexpensive.
customer, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use reasonable price
Easy to use reasonable price
Allison Child Wheatley, 25 Sep 2026
5 stars Verified
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I used Ubigi during my trip to Japan…
I used Ubigi during my trip to Japan and had an excellent experience. The eSIM was easy to install, activation was seamless, and I had reliable high-speed data throughout my stay. Coverage was excellent in major cities as well as during train travel. It made staying connected completely hassle-free. Highly recommended for travelers visiting Japan.
customer, 25 Sep 2026
5 stars Verified
Verified review
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Service was very good everywhere I went…
Service was very good everywhere I went in Tokyo, Kyoto and Osaka.
James Robson, 25 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was really easy to install and use…
It was really easy to install and use and worked exactly as it said it would. Highly recommended.
Noel customer, 25 Sep 2026
5 stars Verified
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This user has been identified as a buyer
Easy to use
Easy to use. Working without problems.
Anna, 24 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
No problems with connection from…
No problems with connection from country to country in Europe. Awesome
Auds, 24 Sep 2026

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