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How to reset my password for my Ubigi eSIM account?

If you have forgotten your password:
– open the Ubigi application on your smartphone/tablet or go to ubigi.me on your Windows 10/11 device
– then click on “Forget password?
– enter the email address linked to your Ubigi account and follow instructions on your device screen to change your password.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

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Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

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How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 29830 reviews on Trustpilot
4 stars Verified
Verified review
This user has been identified as a buyer
Generally good and easy to use
Generally good and easy to use - but for me it didnt work in Slovakia (Bratislava) even though the region should be covered with the plan (Europe). I tried everything, from switching to airplane mode and restarting my phone, but it didnt register. Luckily I was there for only five hours, and it started working again in Hungary.
jovana, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Brilliant
Brilliant, great in India
Anna Paul, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
The eSIM is working great
The eSIM is working great! We purchased it in Canada for a trip to Portugal and Spain. The service started automatically when we arrived in Portugal and it was been great to help navigate the cities and get emails and notifications on the road.
HM, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Fast and reliable provider
Fast and reliable provider. Easy to use and no hassle dealing with changing SIM’s. I recommend using Ubigi eSIM
Alina, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Used during Japan trip for three weeks
Used during Japan trip for three weeks, fast and reliable, pretty cheap as well.
Kyryl Korovin, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
I trust Ubigi to work when I get to my…
I trust Ubigi to work when I get to my destination. The plans are affordable and a good value. On a recent trip, my wife was using a competitors ESIM and it did not connect on 2 of the islands we visited where my Ubigi did.
Ralphg, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Relatively cheap...
Relatively cheap... easy to setup eSIM... no hassles during the period I was using it.
Simon Brooks, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Simple to install and operate…
Simple to install and operate automatically. Great experience
customer, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent coverage everywhere I went.
Excellent coverage everywhere I went.
Terezinya Daniel, 15 Dec 2025
4 stars Verified
Verified review
This user has been identified as a buyer
the esim card itself good, but receives fraud messages
the esim card is very easy to use and convenient. the price is good. the unfortunate aspect is that you will receive spam and fraud messages soon. just be careful!
Chan, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Too easy
Too easy, worked as soon as I landed, so convenient.
Daz, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
All fine, easy to use.
customer, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very useful
Very useful
customer, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Everthing was good
Everthing was good, Thanks Ubigi A +++++
customer, 15 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Seamless Ubigi eSIM Experience
I was using Ubigi for the first time. This eSIM was really easy to install and to use during my stay in Japan. This was such a breeze compared to another eSIM option I have used in the past. I will certainly use Ubigi again during my upcoming travel to Europe.
Hoskin, 15 Dec 2025

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