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My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don’t have access to the Internet, what should I do?

Important: When you have multiple SIM cards/eSIMs (“plans”) on your iPhone/iPad, it is not possible to activate cellular data on two plans at the same time. You can only apply it to one of them.

You need to verify that Cellular Data is applied to the Ubigi eSIM profile for you to access the Internet. To do that, go to:

– Settings:


– Then, select Mobile Data:


– Then, select Mobile data again:


– Finally enter Cellular Data and select “secondary”:


Your iPhone/iPad will now use the cellular data connection from your Ubigi eSIM profile and you will be able to access the Internet with it.

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    Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

    To check if your device is eSIM compatible, follow these steps:​

    Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

    To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

    • Go to Settings.
    • Select General.
    • Choose About/Information.
    • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

    To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)