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My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don’t have access to the Internet, what should I do?

Important: When you have multiple SIM cards/eSIMs (“plans”) on your iPhone/iPad, it is not possible to activate cellular data on two plans at the same time. You can only apply it to one of them.

You need to verify that Cellular Data is applied to the Ubigi eSIM profile for you to access the Internet. To do that, go to:

– Settings:


– Then, select Mobile Data:


– Then, select Mobile data again:


– Finally enter Cellular Data and select “secondary”:


Your iPhone/iPad will now use the cellular data connection from your Ubigi eSIM profile and you will be able to access the Internet with it.

Contact

You haven’t found the answers to your questions in Assistance or FAQ?

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Contact

You haven’t found the answers to your questions in Assistance or FAQ?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 29846 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
it just works as it is meant to
it just works as it is meant to
customer, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
EASY
so easy to use
luisa e, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It was great worked perfectly
It was great worked perfectly
customer, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent reception in Tokyo!
Excellent reception in Tokyo!
Y Cin, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very wide coverage and fast connectionection
Very wide coverage; no downtime; very fast connection
Raul, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It worked in Japan
It worked in Japan
Anon, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy set up, good 5G
Easy purchase and set up. Worked great in Seoul, South Korea. Had good 5G coverage throughout the city and at DMZ. I also have Nord VPN active, and there were no issues with that.
TB, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect internet connection i was in…
Perfect internet connection i was in Paris and never had problems with 5g
Gazmir Ziberi, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
First time using Ubigi
First time using Ubigi. Worked without a hitch. Slightly cheaper than the other esims I've purchased previously. Will use again.
Ron Siemens, 17 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Great in South Africa
This esim worked great all over south africa and the rates were very reasonable. The esim worked immediately upon landing.
Christopher Roever, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to buy and access Ubigi
Easy to buy and access Ubigi. Good signal and very useful. I will surely buy it again and again, will recommend to others too…
Mellany Gonzales, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to sign up
Easy to sign up, easy to add another region.
customer, 16 Dec 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Generally good and easy to use
Generally good and easy to use - but for me it didnt work in Slovakia (Bratislava) even though the region should be covered with the plan (Europe). I tried everything, from switching to airplane mode and restarting my phone, but it didnt register. Luckily I was there for only five hours, and it started working again in Hungary.
jovana, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Brilliant
Brilliant, great in India
Anna Paul, 16 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
The eSIM is working great
The eSIM is working great! We purchased it in Canada for a trip to Portugal and Spain. The service started automatically when we arrived in Portugal and it was been great to help navigate the cities and get emails and notifications on the road.
HM, 16 Dec 2025
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?