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Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

You need to check the configuration of the Access Point Name (APN) to solve this issue on your Android device. To do that:

– Go to Settings:


– Select Connections:


– Select Mobile networks:


– Then select Access Point Names:


– Select the Ubigi eSIM at the bottom of the screen:


– If the APN mobiledata appears, make sure it is selected:


– If no Access Point Name appears, create one by pressing “Add” or the “+”:


– Click on Name to be able to edit this field:


– Type Ubigi and press OK:


– Click on the APN field and type mobiledata and press OK:


– Click on the 3 small dots symbol at the top of the sreen to save the APN:


– And finally, click on SAVE:


– Make sure that the APN is selected:


You can now connect to the Internet using the connectivity of your Ubigi eSIM profile.

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 29946 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent service no problem just…
Excellent service no problem just worked as soon as I landed 🛬 and turned on my fone
Bryan N Sargent, 27 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very good option for Japan
Everything worked perfectly as soon as I landed in Japan.
Carla Cuello, 27 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
I keep Ubigi for the future.
Fast. Reliable.Affordable. Bars stay high.
DRKiD, 27 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use. Did not have problem.
Marilou R, 27 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
always works
always works, where competitors have problems
mHrini, 26 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
easy to use and connects well
easy to use and connects well
customer, 26 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Overall convenience to subscribed
Overall convenience to subscribed, price is reasonable
customer, 26 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very reliable and the internet is so…
Very reliable and the internet is so fast !! Traveled to Japan and even in the subway there was internet signal..Will use it again for my future travels and the price is so reasonable
June Santos, 26 Dec 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Mostly great experience overall
Used Ubigi multiple times now across multiple trips in Japan. It's super easy to use and has good connection for the most part. I had no troubles adding the e-sim and activating it on my phone. It's my go-to service for now. I docked 1 star because when I used it in August during a fireworks show, neither my wife nor I could get signal. This made it really difficult to regroup with our friends on site. Our Japanese friends were online just fine, so maybe Ubigi clients got de-prioritized by their carrier partner in Japan.
Aki, 26 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
easy to recharge!
Easy to recharge.
customer, 26 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Highly recommend the fixed-data plan for Japan
I bought the fixed-data plan for Japan and it worked smoothly from activation to daily use. Apart from one or two brief moments where the connection dropped, everything was reliable. Having 5G available on top of an already competitive price was great value. The app made it easy to manage the plan as well. I’d definitely use Ubigi again on my next trip.
Daniel, 25 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Made it incredibly easy to use on my…
Made it incredibly easy to use on my phone from the states to Japan. No issues with service. Easy to set up and deactivate from my phone when done using it. Will use it again for future international trips!!!!
Cooper, 25 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It was easy to switch on
It was easy to switch on. Everything was seamless with no hiccups. Worked perfectly at all times. No complaints at all. That you so much for being such a great and trustworthy company. Hats off!
Herve Cabon, 25 Dec 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Pretty straightforward and worked 95%…
Pretty straightforward and worked 95% of the time whilst we were away. Would use again but the downloading process was a faff.
miss kimberley martin, 25 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect
Perfect service
customer, 25 Dec 2025

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