Skip to content
← Back to questions
How can I disable my Ubigi eSIM profile on my iPhone when I travel or when I am not using it?

To temporarily disable your Ubigi eSIM:

1 – Go to Settings > Mobile Data, then select your Ubigi eSIM profile (or “Secondary” if you have not renamed the profile yet).


2 – Turn off the switch next to “Turn on this line” to deactivate the profile (the switch will then appear grayed out).

Your eSIM profile is now disabled.

You can also find these instructions in the video below.

We recommend not deleting your Ubigi eSIM when you travel or when you are not using it. You can simply deactivate and reactivate it as described above whenever you need it again.

For more information on how to manage your eSIM profiles, please visit our support page.

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 39934 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
So fare after two weeks experience 👍
So fare after two weeks experience 👍
Martin, 21 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Good experience, except for calls unavailability
I used my plan in Japan - Yokohama. The experience overall is great; the network automatically activated once I arrived to Haneda airport, and coverage in Yokohama and Tokyo was great. My only take is the lack of calls in the plan. I needed to make some emergency calls due problems with the flight, and the plan didn't help much then. So, in the future, I might reconsider other options solely due to the calls availability. Other than that, I'd keep using Ubigi.
E. Aly, 21 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Setup was easy and straight forward
Setup was easy and straight forward. Connection was easy as well with Samsung Ultra phone. Soon as we landed at new destination, went to esim and turned on, good to go. Have had no real problems sinc using the esim up to this point.
customer, 21 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Overall good connection
Overall good connection. Even with 5G it can be a bit spotty.
Kevin, 21 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
I order a Ubigi esim card before my…
I order a Ubigi esim card before my japan trip start and activated when i arrive. It is easy to install and use. I used the esim card in Tokyo and kyoto and nearby areas, mostly for google map and ranslate etc. find the speed is quick enough for my use and siglnals are sufficient. I would buy it again next time
Yu, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install & use
Easy to install & use. Highly recommend!
customer, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
works without an issue
works without an issue
Debbie Tam, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent Service
Everything worked well on our trip to Japan. Excellent service
Kelli, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked all over Jersey
Worked all over Jersey. Instant connection when we arrived.
Vic, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fast internet
Fast internet
customer, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Was easy to use and worked well.
Was easy to use and worked well.
Annie, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Everywhere we could use applications…
Everywhere we could use applications like Google map, plan, city mapper
Marie-Helene, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The installation was super easy and good network
The installation was super easy. Just click the button. As I reached at airport, automatically connected and good speed. Highly recommend.
Satnam Singh, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Osaka & Seoul
I used the eSIM during my trip to Osaka and Seoul without any issues. Easy to use and will recommend to friends!
domoluv, 21 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Above all
Above all, it's cheap. It's easy to set up and I found it very useful.
customer, 21 Jun 2026

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter