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Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

You need to check the configuration of the Access Point Name (APN) to solve this issue on your Android device. To do that:

– Go to Settings:


– Select Connections:


– Select Mobile networks:


– Then select Access Point Names:


– Select the Ubigi eSIM at the bottom of the screen:


– If the APN mobiledata appears, make sure it is selected:


– If no Access Point Name appears, create one by pressing “Add” or the “+”:


– Click on Name to be able to edit this field:


– Type Ubigi and press OK:


– Click on the APN field and type mobiledata and press OK:


– Click on the 3 small dots symbol at the top of the sreen to save the APN:


– And finally, click on SAVE:


– Make sure that the APN is selected:


You can now connect to the Internet using the connectivity of your Ubigi eSIM profile.

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Great Trustpilot stars Trustpilot
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Based on 39735 reviews on Trustpilot
5 stars Verified
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A good choice
easy to connect, no issues at all. Good experience.
Rose, 18 Jun 2026
5 stars Verified
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This user has been identified as a buyer
Worked perfectly for both Singapore and…
Worked perfectly for both Singapore and Malaysia Highly recommended
Karen, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It is very simple to connect and to get…
It is very simple to connect and to get an e-sim. I recommand it for people travelling.
Stephane, 18 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Very good and seamless set-up…
Very good and seamless set-up experience with notification to activate once I landed. I haven’t tried others so can’t compare personally but hearing from the others traveling with me on how complicated their e-sim set-up, am happy with ubigi though slightly a bit more expensive in comparison to others.
customer, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great with good price
Great with good price
David, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent connection!
Excellent connection!
Bert, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Trip to Asia
Turned on the sim upon arrival at Vietnam and Taiwan and it worked smoothly. No problems!
Cindy Sakurai, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Flawless
Flawless. No issues throughout the trip. Great connection!
customer, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Super easy to setup and to use
Super easy to setup and to use. Very recommandable.
customer, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I am on vacation in a foreign country…
I am on vacation in a foreign country and thanks to Ubigi I can use my mobile phone as a GPS and use the internet and social media at a reasonable price. Connection quality is supreme.
KAH, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up e-sim
Easy to set up e-sim. Activation when I arrived in Japan was seamless and the service worked well.
HappyCustomer, 18 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The best SIM network as it really never…
The best SIM network as it really never got disconnected even in the remote areas. We did few hikes in deep mountains outside Tokyo, Kyoto and Osaka, the network has never dropped. Thank you UBIGI I will use this network again.
Daisy, 17 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Regional eSIM is a good value for…
Regional eSIM is a good value for vacationers
Greg Boudreau, 17 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It just works.
From start to finish the process is exactly as it says on the web site. Plus speeds are as reported. Would highly recommend this eSIM. I also find the app helpful I. Tracking your usage.
Peter Guinan, 17 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Connection was good
Connection was good. Should be more clear on the instructions for installation. Example: how to setup the Sim settings in Sim management on android phone.
Billy Choi, 17 Jun 2026

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