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Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

You need to check the configuration of the Access Point Name (APN) to solve this issue on your Android device. To do that:

– Go to Settings:


– Select Connections:


– Select Mobile networks:


– Then select Access Point Names:


– Select the Ubigi eSIM at the bottom of the screen:


– If the APN mobiledata appears, make sure it is selected:


– If no Access Point Name appears, create one by pressing “Add” or the “+”:


– Click on Name to be able to edit this field:


– Type Ubigi and press OK:


– Click on the APN field and type mobiledata and press OK:


– Click on the 3 small dots symbol at the top of the sreen to save the APN:


– And finally, click on SAVE:


– Make sure that the APN is selected:


You can now connect to the Internet using the connectivity of your Ubigi eSIM profile.

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Great Trustpilot stars Trustpilot
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Based on 29022 reviews on Trustpilot
5 stars Verified
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I had no problem at all using Ubigi
I had no problem at all using Ubigi, I could text, call and navigate easily!
Beatriz Beiza Juárez, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
Easy to install.
Easy to install.
Tracy Lorelli, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
Ubigi is fantastic!
Ubigi is easy to install, easy to top up and has great coverage, I never dropped one call and the connection speed for browsing was fantastic.
Robert Cook, 26 Nov 2025
5 stars Verified
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Ubigi worked everywhere
Ubigi worked everywhere! and fast! I highly recommend their service!
Elisa Dorn customer, 26 Nov 2025
5 stars Verified
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I got uninterrupted hassle free…
I got uninterrupted hassle free connectivity.
customer, 26 Nov 2025
5 stars Verified
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Easy and quick to use.
Easy and quick to use.
Nathaniel, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
It worked from the beginning when being…
It worked from the beginning when being in the contracted region. Never has any outages, very happy.
Thorsten Nedderhut, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
I recently completed a 10 day trip to Japan
I recently completed a 10 day trip to Tokyo, Osaka and Kyoto during which time I used Ubigi eSIM. The eSIM worked flawlesslessly with no issues at any of those places, including a trip that I made to Hakone and Mt. Fuji. It was my first time using an eSIM, and to be honest I was a bit unsure (before the purchase) on how it would work, let alone how to even set it up on my iPhone. I'm so pleased that I chose Ubigi - the set up was simple and straightforward, and I knew exactly how much data I was using by simply looking it up on the Ubigi App. Their data plans were somewhat limited and maybe slightly expensive compared to others providers, but they claim to be using Japan's best network to provide 5G services. Overall I would highly recommend Ubigi.
First time Ubigi eSIM user, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
This is my second time using Ubigi…
This is my second time using Ubigi while in Tokyo. Always had connection, and have had zero issues either time! Easy to turn on and use once landing in Tokyo.
Quinn, 26 Nov 2025
5 stars Verified
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It works
It works! Easy to install
Walter, 26 Nov 2025
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user friendly
user friendly
KTcustomer, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
Top!
Worked like a charm
Giulia, 26 Nov 2025
5 stars Verified
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Good
Good. No problem.
customer, 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
Click and go!
Really easy to set-up. Connection was great in Japan.
ARLENE C., 26 Nov 2025
5 stars Verified
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This user has been identified as a buyer
Great app
Worked without any issues when moving to different countries Easy to install
Don, 26 Nov 2025

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