Skip to content
← Back to questions
How can I disable my Ubigi eSIM profile on my iPhone when I travel or when I am not using it?

To temporarily disable your Ubigi eSIM:

1 – Go to Settings > Mobile Data, then select your Ubigi eSIM profile (or “Secondary” if you have not renamed the profile yet).


2 – Turn off the switch next to “Turn on this line” to deactivate the profile (the switch will then appear grayed out).

Your eSIM profile is now disabled.

You can also find these instructions in the video below.

We recommend not deleting your Ubigi eSIM when you travel or when you are not using it. You can simply deactivate and reactivate it as described above whenever you need it again.

For more information on how to manage your eSIM profiles, please visit our support page.

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 39045 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
It was so easy to install and use the…
It was so easy to install and use the e-sim whilst staying in Equador. Great experience!
customer, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Used several e-sims and this is the best
Used several e-sims and this one the service has been fantastic. Always had solid connections travelling throughout Asia. Quick and easy to set up.
Lewis Stuart, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and value for money.
Easy to use and value for money.
customer, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Super easy to set up and use
Super easy to set up and use. Highly recommend.
customer, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked well in all or most places I…
Worked well in all or most places I travelled to in Japan .
customer Diana S, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
We used in South Korea and had no…
We used in South Korea and had no problems the whole time
customer, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to buy before you begin your…
Easy to buy before you begin your travels. Love that it automatically activates when you arrive at your destination. Never fails.
Marcus, 07 Jun 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Second time using Ubigi
Second time using Ubigi. My only issue is that there was an outage for a couple of hours. Luckily I knew my way around the area since I rely heavily on using data for Google Maps.
Benji, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was very convenient to have access…
It was very convenient to have access to internet all the time and ubigi made that happened. It was very affordable too, really worth it. I like that it allows you to buy in advance and activates automatically once you are in the area/country you bought your esim for.
Lizzy, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Istallation of Ubigi was tedious but…
Istallation of Ubigi was tedious but getting it to work abroad ( in Japan ) was easy and speedy. I'll use Ubigi again.
Zeev, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Works exactly as you’d hope
Works exactly as you’d hope. Zero issues with signal whilst away - across a range of countries in Asia and Europe. Price is reasonable vs other eSIM and way better than carrier costs. Recommended.
Mike Parsons, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Simple to use
Simple to use. Great coverage throughout Japan!
Scott N., 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up and reliable connection
Easy to set up and reliable connection
Hideko, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up
Easy to set up. Worked like a breeze. One feedback. Plz allow payment from Apple Pay as well. My existing sim got corrupted and I was not able to buy the eSIM using my credit card as the one time password gets sent by the credit card bank to my registered number which was not working. If it was Apple Pay l, I could have paid from preloaded wallet without having any dependency in my current number.
Myrah Imran, 07 Jun 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Working very good
Working very good
customerAJ, 07 Jun 2026

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter