My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don’t have access to the Internet, what should I do?
Important: When you have multiple SIM cards/eSIMs (“plans”) on your iPhone/iPad, it is not possible to activate cellular data on two plans at the same time. You can only apply it to one of them.
You need to verify that Cellular Data is applied to the Ubigi eSIM profile for you to access the Internet. To do that, go to:
– Settings:
– Then, select Mobile Data:
– Then, select Mobile data again:
– Finally enter Cellular Data and select “secondary”:
Your iPhone/iPad will now use the cellular data connection from your Ubigi eSIM profile and you will be able to access the Internet with it.
Contact
You haven’t found the answers to your questions in Assistance or FAQ?
You haven’t found the answers to your questions in Assistance or FAQ?
Great
Based on 27609 reviews on
Verified
Verified review
This user has been identified as a buyer
very convenient and affordable
very convenient and affordable. stayed connected to my family back home❤️❤️❤️
customer, 27 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Very easy to use and coverage was…
Very easy to use and coverage was excellent
Dinkleboo, 27 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Worked well in Japan
Worked well in Japan including parts of the Nakasendo Trail.
Daniela, 27 Oct 2025
Verified
Verified review
This user has been identified as a buyer
So glad this was available for us!
We went to Canada for vacation and realized that Straight Talk our US cell phone provider is only US. A quick google search gave us options for a data plan. We purchased a seven day data plan and it was easy to do, download the app and activate. It was very helpful! It didn’t cover all of the areas we went since we were in Banff, Jasper, Yoho…National Parks, but we are so glad we had it.
Kathleen Schnelle, 27 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Very easy to set up upon arrival in…
Very easy to set up upon arrival in Japan !
customer, 27 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Service was fast and reliable…
Service was fast and reliable throughout our trip.
Only glitch was the fact that it was not clearly explained in the documentation that you can only have one data plan per account per device. This led to all sorts of confusion where I tried to sign up a data plan for two devices on the same account.
This was compounded by the fact that Support said this was possible but Customer Service said it was not. Furthermore, it was not clear how to reach Support or Customer service; there was just one form to fill out, and it was not really clear who was answering.
customer, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
I used Ubigi for my 13 day stay in…
I used Ubigi for my 13 day stay in Kyoto and Tokyo. I had 5g coverage in most areas but there was a 2-3 second delay before downloads happened. Very useful for directions and downloading web pages. I thought 10gb would be more than enough for 13 days with heavy usage. I didn’t even get to 3gb.
PAUL AMOG, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Japan coverage
Great coverage and efficient plan. I chose the 10GB and it was just enough for my 9-days-stay in Japan.
Burya Kurtakova, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
easy to setup and connection was always…
easy to setup and connection was always good
Atsushi, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Ease of use for the nontechnical
it was so easy to set up the esim and then switch over to it.
customer, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Great value for the money
Great value for the money! I used the 25GB plan during my 15-day trip to Japan, and it worked perfectly everywhere, even in the countryside.
Nixa Espinola, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Worked perfectly fine
Worked perfectly fine, I can recommend it
customer, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Great product
We used Ubigi for a trip to Europe. Having the eSIM allowed us to keep in contact with each other and home while we were away. Lots of data for a reasonable price.
Moira Boatman, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
🙏🏻💗✨🙌🏻
On the advice of a friend from Amsterdam, I used an app and a card. Unfortunately, I couldn't pay with Russian cards, and my friend helped me again. The connection in Istanbul and the Princes' Islands was always fast and perfect. Thank you!!!!
LIUBOV, 26 Oct 2025
Verified
Verified review
This user has been identified as a buyer
Convenient
Very easy to use and very reliable.
customer, 26 Oct 2025
Thank you
Your message has been sent. We’ll get back to you shortly.
Thank you
We have taken into account your subscription to the newsletter
How to check if a device is ready for eSIM?
Check eSIM compatibility
Smartphones & Cellular Tablets:
Dial (*#06#). If an EID number shows, your device supports eSIM!
Laptops (Windows 10/11):
Open your flyout (bottom-right corner). If Cellular settings are visible, your laptop supports eSIM!
Check Carrier Unlock
On iOS:
Go to Settings > General > About, scroll to Carrier Lock. If it says "No SIM restrictions", your device is unlocked!
On Android:
Go to Settings > Network & Internet > Mobile Network, turn off Auto network selection. If you see multiple available networks, your device is unlocked! If only one appears, or you get an error, it may be locked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
Current plan: •
If you choose to add a new one, the current plan will be removed. What would you like to do?
Check eSIM compatibility
Check Carrier Unlock